Abelardo Noyola
Bloomington,CA
Summary
CompTIA A+ certified IT Support Technician with 2 years of experience supporting Amazon operations in a fast-paced, high-ticket-volume environment. Strong background in hardware troubleshooting, OS imaging (Windows 11/Ubuntu), firmware updates, and device provisioning for laptops, tablets, handheld scanners, and IoT devices. Hands-on with IDF/MDF support including preventive maintenance, UPS battery lifecycle replacements/calibrations, and high-severity incident response for network devices (Cisco access switches and router replacements). Experienced with ServiceNow/Amazon SIM-T, inventory/RMA workflows, and asset procurement including vendor coordination and network equipment sourcing.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Support Tech (SBD6)
Amazon
San Bernardino County, CA
01.2025 - Current
- Respond to high-severity incidents by replacing, provisioning, and configuring downed Cisco access switches in IDF closets.
- Assist with the replacement and configuration of routers in the MDF to restore/maintain network connectivity.
- Perform UPS maintenance including battery replacements and calibrations in IDF closets to support uptime and reliability.
- Manage asset lifecycle using inventory tools: procurement, receiving, tracking, audits, and RMAs (returns for warranty/repair).
- Support engineers with equipment setup, troubleshooting assistance, and project execution across the fulfillment center.
- Maintain accurate documentation and follow standardized procedures to support compliance and operational efficiency.
Seasonal IT Support Tech (LGBT7)
Amazon
11.2023 - 01.2025
- Resolved 10+ daily hardware and software tickets for associates and managers, documenting troubleshooting actions and outcomes in ServiceNow.
- Imaged and configured desktops/laptops with Windows 10/11 and Ubuntu, completing required application installs and operational setup.
- Performed preventive maintenance by rebooting, cleaning, provisioning, and updating handheld scanners, tablets, printers, and laptops, including firmware updates as needed.
IT Ambassador (LGB7)
Amazon
05.2023 - 07.2023
- Supported fulfillment center operations by partnering with IT technicians to diagnose workstation/station issues, fulfill requests, and resolve tickets.
- Prepared and troubleshot mobile stations; staged and allocated hardware across departments; assisted with imaging, setup, and troubleshooting.
Full-Time Specialist
Apple
Brea, CA
08.2016 - 07.2018
- Delivered customer-facing technical support and solutions for Apple products and services while adapting to frequent process and product updates.
- Built strong communication skills through needs discovery, troubleshooting, and clear guidance to customers.
Skills
- High-severity incident response
- Network device imaging/configuration
- Hardware troubleshooting
- Preventive maintenance (IDF)
- UPS battery replacement/calibration
- Technical documentation
- SLA-based prioritization
- ServiceNow ticketing
- Inventory management
- Asset tracking/RMA processing
Certification
- CompTIA A+ — Completed January 2026
- CompTIA Network+ — In progress (Expected April 30, 2026)
Timeline
IT Support Tech (SBD6)
Amazon
01.2025 - Current
Seasonal IT Support Tech (LGBT7)
Amazon
11.2023 - 01.2025
IT Ambassador (LGB7)
Amazon
05.2023 - 07.2023
Full-Time Specialist
Apple
08.2016 - 07.2018