Friendly Customer Service Agent skilled in communicating with people of diverse
cultures while providing exceptional customer service. Natural leader with a passion for
team building and promoting positive company morale.
Overview
11
11
years of professional experience
Work History
Flight Operations Agent
Hallmark Aviation Services
Los Angeles, CA
2014.02 - Current
Supervised airfield operations, including arrivals, departures and fueling,
identifying and addressing concerns promptly to maintain targets
Juggled multiple projects and tasks to ensure high quality and timely delivery
Oversaw and managed loading, unloading and security of aircraft cargo
Print important flight documents such as flight plans
Logged, tracked , sent email advisories of flight information to airlines personnel
Communicate with airline pilots over frequency
Retail Sales Associate
Victoria's Secret
Downey, CA
2012.11 - 2014.04
Greeted customers and ascertained customers' needs
Demonstrated use and care of merchandise
Stocked shelves and supplies and organized displays
Recommended merchandise to customers based on their needs and preferences
Completed all cleaning, stocking and organizing tasks in assigned sales area
Created price tags and merchandise signs for new items
Engaged positively with each customer, providing professional and polite support
for sales and service needs.
Fiji Airways customer service agent
Greeted and assisted all customers
Announced and provided information on arrival and departure times, boarding
procedures, gate changes, and carry-on regulations
Processed tickets, checked baggage and monitored carry-on baggage for size and
quantity, collected checked baggage fees at gate, and assigned seats
Assist misconnected and rerouted passengers during irregular operations; issue travel
and hotel vouchers to displaced passengers on overbooked or canceled flights
Provided accurate gate, flight arrival and departure information, and answered general
inquiries.
Education
High School Diploma - undefined
South East High School
2012
Associate of Arts - undefined
East Los Angeles College
Skills
Personable, team spirited professional
With strong commitment .
Enthusiastic and high energy .
Fast learner with initiative.
Proven ability to establish trust.
Time management
Ability to work under pressure
Timeline
Flight Operations Agent
Hallmark Aviation Services
2014.02 - Current
Retail Sales Associate
Victoria's Secret
2012.11 - 2014.04
Fiji Airways customer service agent
High School Diploma - undefined
South East High School
Associate of Arts - undefined
East Los Angeles College
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