ADRIANA SALDANA
South Gate,CA
Summary
Friendly Customer Service Agent skilled in communicating with people of diverse
cultures while providing exceptional customer service. Natural leader with a passion for
team building and promoting positive company morale.
Overview
11
11
years of professional experience
Work History
Flight Operations Agent
Hallmark Aviation Services
Los Angeles, CA
02.2014 - Current
- Supervised airfield operations, including arrivals, departures and fueling, identifying and addressing concerns promptly to maintain targets
- Juggled multiple projects and tasks to ensure high quality and timely delivery
- Oversaw and managed loading, unloading and security of aircraft cargo
- Print important flight documents such as flight plans
- Logged, tracked , sent email advisories of flight information to airlines personnel
- Communicate with airline pilots over frequency
Retail Sales Associate
Victoria's Secret
Downey, CA
11.2012 - 04.2014
- Greeted customers and ascertained customers' needs
- Demonstrated use and care of merchandise
- Stocked shelves and supplies and organized displays
- Recommended merchandise to customers based on their needs and preferences
- Completed all cleaning, stocking and organizing tasks in assigned sales area
- Created price tags and merchandise signs for new items
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
Fiji Airways customer service agent
- Greeted and assisted all customers
- Announced and provided information on arrival and departure times, boarding procedures, gate changes, and carry-on regulations
- Processed tickets, checked baggage and monitored carry-on baggage for size and quantity, collected checked baggage fees at gate, and assigned seats
- Assist misconnected and rerouted passengers during irregular operations; issue travel and hotel vouchers to displaced passengers on overbooked or canceled flights
- Provided accurate gate, flight arrival and departure information, and answered general inquiries.
Education
High School Diploma - undefined
South East High School
2012
Associate of Arts - undefined
East Los Angeles College
Skills
- Personable, team spirited professional
- With strong commitment
- Enthusiastic and high energy
- Fast learner with initiative
- Proven ability to establish trust
- Time management
- Ability to work under pressure
Timeline
Flight Operations Agent
Hallmark Aviation Services
02.2014 - Current
Retail Sales Associate
Victoria's Secret
11.2012 - 04.2014
Fiji Airways customer service agent
High School Diploma - undefined
South East High School
Associate of Arts - undefined
East Los Angeles College