Abelina Amezquita
Fox Lake,IL
Summary
Polite and professional Lead Phone Clerk & Hostess successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
8
8
years of professional experience
Work History
Lead Phone Clerk & Hostess
Giordano's
11.2016 - Current
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Resolved concerns with products or services to help with retention and drive sales.
- Educated customers on company systems and access to services.
- Assisted 100 customers in an average shift by answering questions, responding to inquiries, sales and handling telephone/in store requests.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Answered average of 50 calls a day addressing customer inquiries, solving problems and providing product information.
Lead Canine Supervisor
All Fur Fun Stay And Play Dog Care
10.2020 - 07.2022
- Kept animals clean and free of contaminants to promote optimal health and maintained clean, neat and hazard-free animal areas to protect individual health and wellbeing.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Kept accurate and detailed records of progress and productivity.
- Coordinated project workflows for departments.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
High School Diploma -
Grayslake North High School
Grayslake, IL05.2017
Skills
- Problem-Solving Skills
- Customer Inquiries
- Inbound Phone Call Management
- Product Knowledge
- Task Delegation
Timeline
Lead Canine Supervisor
All Fur Fun Stay And Play Dog Care
10.2020 - 07.2022
Lead Phone Clerk & Hostess
Giordano's
11.2016 - Current
High School Diploma -
Grayslake North High School