Katrina Cook
Dynamic professional with expertise in customer service and problem-solving, honed at Uncle Joes Caribbean. Excelled in managing customer interactions and resolving complaints, enhancing client satisfaction. Proven ability in appointment scheduling and quality control, driving operational efficiency. Strong interpersonal skills and adept in call handling, contributing to a 20% increase in customer retention.
Work History
Restaurant Phone Clerk/Cashier
5 Years 10 Months- Managed incoming calls and inquiries, providing accurate information to customers.
- Assisted in scheduling appointments and coordinating services efficiently.
- Documented customer interactions in database for future reference and follow-up.
- Trained new staff on phone etiquette and customer service protocols.
- Resolved customer complaints effectively, ensuring a positive experience.
Call Center Representative
2 YearsPreformed Quality Control for outbound calls by employees to ensure transactions regarding merchant services were preformed correctly and followed company standards.
Conversed with employees regarding correct or incorrect methods used to complete deals with merchants.
Placed follow up calls to merchants as reminders of upcoming appointments with our outside sales staff.
Informed merchants of the necessary documents needed during initial meetings.
Property Management
15 Years 7 Months- Managed day-to-day operations of residential properties, ensuring tenant satisfaction and property upkeep.
- Coordinated maintenance requests and vendor services, streamlining response times and service quality.
- Developed and implemented marketing strategies to attract potential tenants, enhancing occupancy rates.
- Conducted regular property inspections to assess maintenance needs and compliance with safety standards.
- Led lease negotiations and renewals, fostering positive relationships with tenants while maximizing revenue.