Shayna Locklear
Latta,South Carolina
Summary
I am a very dependable person Known for exceptional customer service and strong telephone etiquette, I effectively managed high call volumes, ensuring patient satisfaction and confidentiality. I care about each and every patient I interact with.
Overview
27
27
years of professional experience
Work History
Phone Operator/Medical Records Clerk
Dillon Internal Medicine
04.2018 - Current
- Managed high volume of incoming calls, ensuring accurate routing to appropriate medical staff.
- Scheduled patient appointments efficiently, optimizing daily workflow for physicians.
- Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
Personal Care Assistant
Pee Dee Home Health Care
08.2009 - 04.2018
- Provided personalized assistance with daily living activities to enhance client comfort and dignity.
- Monitored patient health status and reported changes to healthcare professionals for timely intervention.
- Assisted clients with mobility, ensuring safety and promoting independence in their environments.
- Developed and implemented individualized care plans in collaboration with families and healthcare teams.
Secretary
McLaurin Graham Reality
04.2007 - 01.2010
- Streamlined office operations by coordinating appointments and managing calendars for executive team.
- Facilitated effective communication between departments through organized documentation and information sharing.
- Maintained accurate records and filing systems, enhancing retrieval efficiency and data integrity.
- Managed correspondence with clients, ensuring timely responses and high-quality customer service standards.
Preschool Teacher's Assistant
Dillon School District #2
08.2003 - 03.2007
- Assisted lead teacher in developing age-appropriate lesson plans and activities.
- Facilitated daily classroom routines, ensuring a positive learning environment for children.
- Supported children's social and emotional development through guided play and interaction.
- Collaborated with staff to implement behavioral strategies and individual education plans.
Restaurant Team Member
Golden Corral Restaurant
02.1999 - 01.2003
- Assisted in food preparation and service, ensuring adherence to health and safety standards.
- Collaborated with team members to maintain cleanliness and organization of dining area.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Operated point-of-sale systems efficiently, processing transactions accurately and quickly.
Education
High School Diploma -
Dillon High School
Dillon, SC06-2000
Skills
- Data entry
- Telephone etiquette
- Empathy and patience
- Appointment scheduling
Timeline
Phone Operator/Medical Records Clerk
Dillon Internal Medicine
04.2018 - Current
Personal Care Assistant
Pee Dee Home Health Care
08.2009 - 04.2018
Secretary
McLaurin Graham Reality
04.2007 - 01.2010
Preschool Teacher's Assistant
Dillon School District #2
08.2003 - 03.2007
Restaurant Team Member
Golden Corral Restaurant
02.1999 - 01.2003
High School Diploma -
Dillon High School