Joelle Polite-McCain
Lincoln,NE
Summary
Meticulous Medical Records Clerk with 2+year history processing medical records requests while delivering highest quality customer service. Builds rapport with staff and patients to foster smooth and effective department operations. Strong knowledge of Release of Information policies and procedures and HIPAA regulations.
Overview
17
17
years of professional experience
Work History
Medical Records Clerk/Phone Receptionist
Urology P.C.
10.2016 - Current
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Maintained patient confidence by keeping patient records information confidential.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Reviewed charts and flagged incomplete or inaccurate information.
- Supported medical staff by providing organized and accurate medical records.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Printed and photocopied documents to provide patients with copies of medical records.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Responded to patient inquiries to provide information and details of medical records.
- Input data into computer programs and filing systems.
- Answering phone calls.
- Making office appointments.
- Check various voicemails.
- New patient referrals.
- Work with medical Providers with various rescheduling as needed.
- EHR experience (NexGen).
- Access various hospital portals to retrieve records for Providers.
- Multi-line phone experience.
- Some training with scheduling interpreters, special needs for patients and other scheduling duties.
Customer Service Voice Care Representative
Fidelity And Guarantee Life, Dell Services Inc.
08.2015 - 01.2016
- Over the phone customer service with annuity policy holders, as well with insurance agents.
- Provide quality care with annuities and other money related products.
- Run a multi-program computer.
- Send faxes
- Have access to protected financial information.
- Answer 50+ phone calls a day depending on daily call volumes.
- Independently working with as needed assistance from supervisors and lead lines as needed.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Service Manager
Super Saver, B&R Stores, Inc.
09.2013 - 08.2015
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Monitored service staff performance and provided feedback for improvement.
- Monitored inventory levels and placed orders to replenish stock.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Run a department of 30+ cashiers, 10+ supervisors, and an assistant manager.
- Was apart of various committees throughout the company relating to quality improvement.
Service Supervisor, Office Clerk
Super Saver, B&R Stores, Inc.
08.2006 - 09.2013
- Assisted with training and development of team members.
- Handled customer complaints and inquiries.
- Monitored team's performance and gave feedback when necessary.
- Run a shift with 10+ cashiers.
- Do various opening and closing procedures for the store.
- Close cash office 1 to 2 nights a week.
- Work in secured space handling store money and various office duties.
- Cashier, run customer service as needed.
- Close customer contact.
Education
Early Childhood Education
Southeast Community College Area
Heath Information Managment
Metropolitan Community College
Omaha, NESkills
- Data Security
- Medical Office Administration
- Medical Terminology
- Medical Terminology Understanding
- EMR / EHR
- Data Entry
- Medical Records Management
- Filing Systems Expertise
- HIPAA Compliance
- Records Management
- Written and Verbal Communication
- Customer Service
- Document Scanning
- Client Relations
Timeline
Medical Records Clerk/Phone Receptionist
Urology P.C.
10.2016 - Current
Customer Service Voice Care Representative
Fidelity And Guarantee Life, Dell Services Inc.
08.2015 - 01.2016
Service Manager
Super Saver, B&R Stores, Inc.
09.2013 - 08.2015
Service Supervisor, Office Clerk
Super Saver, B&R Stores, Inc.
08.2006 - 09.2013
Early Childhood Education
Southeast Community College Area
Heath Information Managment
Metropolitan Community College
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