Toni Bolding
Zachary,LA
Summary
Proven Medical Records Clerk at Progressive PHP of Seaside, adept in HIPAA compliance and customer service, enhanced medical records management efficiency by implementing digital filing systems. Skilled in EMR/EHR and interpersonal communication, significantly improved data retrieval times and patient confidentiality, contributing to higher healthcare delivery standards.
Overview
15
15
years of professional experience
Work History
Medical Records Clerk
Progressive PHP of Seaside
2006.04 - 2019.01
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Maintained patient confidence by keeping patient records information confidential.
- Printed and photocopied documents to provide patients with copies of medical records.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Supported medical staff by providing organized and accurate medical records.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Responded to patient inquiries to provide information and details of medical records.
- Reviewed charts and flagged incomplete or inaccurate information.
- Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
- Maintained patient records in compliance with security regulations.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Performed regular audits of stored medical records to verify accuracy, completeness, and adherence to documentation requirements.
- Assisted in training new Medical Records Clerks, sharing best practices for managing files efficiently while maintaining confidentiality.
- Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.
- Assisted with the transition to an electronic health record system, ensuring a seamless migration of patient data while maintaining strict confidentiality standards.
- Maintained patient privacy and security by monitoring access to electronic health records and reporting any unauthorized activity.
- Streamlined medical record retrieval by implementing an efficient filing system.
- Supported clinical decision-making by promptly delivering requested medical records to healthcare providers.
- Expedited processing times for incoming correspondence through prompt distribution amongst appropriate staff members.
- Contributed to the development of new policies and procedures related to health information management, ensuring compliance with industry standards and regulations.
- Supported quality improvement initiatives within the healthcare facility by providing accurate and timely data related to patient outcomes, treatment plans, and clinical performance measures.
- Protected vital patient information through proper storage techniques and disaster recovery planning efforts.
- Facilitated smooth transitions for patients transferring between facilities, coordinating the release of their medical records following all legal requirements.
- Minimized potential reimbursement delays by verifying the accuracy and completeness of diagnostic codes entered into patient records.
- Enhanced interdepartmental communication by serving as a liaison between medical staff members and the health information management department.
- Optimized office space utilization by implementing a color-coded filing system for easier navigation and file location.
- Input data into computer programs and filing systems.
- Tracked and monitored requests for medical records release.
- Verified accuracy of patient information in medical records.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Followed exact procedures for handling transfers and other releases of medical records.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Processed and tracked requests for medical records from external organizations.
- Scanned and uploaded medical records into electronic medical records system.
- Followed up with medical staff regarding missing information in patient records.
- Transcribed and entered patient medical information into electronic medical records systems.
- Sorted and distributed incoming and outgoing medical records.
- Maintained accuracy, completeness, and security for medical records and health information.
- Assisted in preparation of medical reports for external parties.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Researched and resolved medical record discrepancies.
- Assisted in training new staff on medical record processing and filing procedures.
- Generated and maintained statistical data related to medical records.
- Identified new methods to optimize medical records management.
- Developed and implemented new filing system for medical records to improve efficiency.
Loan Officer/Tax Accountant
Security Finance, Financial Services
2004.04 - 2005.08
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Examined customer loan applications for loan approvals and denials.
- Developed strong relationships with customers through high levels of customer service.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Ensured compliance with all federal and state regulations throughout the loan origination process.
- Advised clients on mortgage, education and personal loans.
- Conducted thorough credit analysis to minimize risk exposure for the financial institution.
- Improved loan processing efficiency by streamlining application procedures and documentation requirements.
- Cultivated lasting relationships with satisfied clients that led to repeat business as well as referrals from friends or family members.
- Managed a diverse portfolio of loans while maintaining strong relationships with borrowers and referral partners.
- Continuously educated oneself on emerging industry trends, allowing for delivery of relevant guidance tailored to each client''s unique circumstances.
- Maintained an extensive knowledge of current market trends and industry changes to provide accurate advice to clients.
Education
Master Of Arts - Curriculum And Instruction
American InterContinental University
Schaumburg, IL06.2013
Bachelor Of Administrative Studies - Medical Insurance Coding
American InterContinental University
Schaumburg, IL06.2012
Skills
- HIPAA Compliance
- Customer Service
- Written and verbal communication
- HIPAA Regulations
- File Organization
- Data Entry
- Document Scanning
- Medical terminology understanding
- Medical Records Management
- Paperwork Processing
- Records Management
- EMR / EHR
- Scheduling appointments
- Medical Terminology
- Payment Collection
- Medical office administration
- Patient confidentiality
- Quality Control Checks
- Filing systems expertise
- Account Management
- Data Security
- Billing oversight
- Supply Ordering
- Staff education and training
- Medical Software Proficiency
- Insurance Eligibility
- Inventory Coordination
- Client Relations
- Report Generation
- Meeting Coordination
- Medical Transcription
- Case Management
- Medical billing and coding
- Medical Coding
- Medical Billing
- Records Review
- Medical Release of Information ROI processes
- Microsoft Excel
- Attention to Detail
- Records Accuracy
- Patient Rights
- Electronic Filing System Organization
- Clerical Functions
- Medical Recordkeeping
- Patient Medical Records Maintenance
- Computerized Indexing Systems
- Medical History Recording
- Records Maintenance
- EMR Systems
- Records Scanning
- Protected Health Information
- Patient Information Verification
- Appointment Scheduling
- Doctor Communication
- Demographics Information
- Discharge Documentation
- Electronic Health Record Applications
- Database Management
- Past Due Account Management
- Word Processing Software
- Registered Health Information Technician
- Heartsaver CPR AED (CPR AED)
- Report Preparation
- Patient Health Information Access
- Heartsaver First Aid (First Aid)
- Heartsaver First Aid CPR AED
- Electronic Health Record Specialist
- ICD-9 Coding
- Patient Admission Documents Processing
- Medical Translation
- Heartsaver First Aid CPR AED (First Aid CPR AED)
- Office Health Records Preparation
- Insurance Billing
- Patient Admission
- Insurance Verification
- Medical billing code accuracy
- Certified Health Data Analyst (CHDA)
- Hospital Inpatient and Outpatient Records
- Interpersonal Communication
- Medical Histories and Vital Statistics
- Transcribing
- Health Record Index Maintenance
- Electronic Health Record Specialist (CEHRS)
- Compliance Verification
- Invoice Processing
- Patient Data Coding
- Registered Health Information Administrator (RHIA)
- Workers' Compensation Forms
- Treatment Documentation
- Insurance and Coding Specialist
- Billing Procedures
- Certified Coding Associate
- Coding Error Resolution
- Heartsaver First Aid
Timeline
Medical Records Clerk
Progressive PHP of Seaside
2006.04 - 2019.01
Loan Officer/Tax Accountant
Security Finance, Financial Services
2004.04 - 2005.08
Master Of Arts - Curriculum And Instruction
American InterContinental University
Bachelor Of Administrative Studies - Medical Insurance Coding
American InterContinental University