Olivia Groce
Ozone Park,NY
Summary
Seeking a significant position that allows for continuous enhancement of skills and abilities. Committed to further professional growth and contributing to the success of an organization.
Overview
15
15
years of professional experience
Work History
Medical Records Clerk
VITREORETINAL CONSULTANTS OF NY
Great Neck, NY
10.2023 - 07.2024
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
Front Desk Receptionist/Intake
Neurogical Associates of L.I.
New Hyde Park, NY
07.2022 - 10.2023
- Checking Patients in and Out, Knowledgeable with ECW and EMR, Entering Patients Intake, Checking Vitals, Answering Phone Calls, Collecting Copays and Entering Insurances
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Medical Receptionist
New York Allergy and Sinus Center
New Hyde Park, NY
01.2022 - 07.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Front Desk Clerk
Hertz Car Sales
Rockville Centre, NY
07.2021 - 06.2022
- Processing Registrations
- Handling Titles
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
Customer Service Specialist
AAA Northeast
Garden City, NY
12.2020 - 05.2022
- Processing Dmv Transactions
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
Head Cashier
Home Depot
Ozone Park, NY
04.2015 - 07.2020
- Managing 10+ Cashiers at a time,
- Closing and opening the store
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
Cashier Supervisor/Customer Service
Key Food Supermarket
Brooklyn, NY
08.2009 - 09.2015
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
Education
High School Diploma -
Boys and Girls High School
08.2009
Skills
- HIPAA Compliance
- Customer Service
- Written and verbal communication
- HIPAA Regulations
- File Organization
- Document Scanning
- Medical terminology understanding
- Paperwork Processing
- Medical Records Management
- Records Management
- EMR / EHR
- Scheduling appointments
- Payment Collection
- Medical office administration
- Patient confidentiality
- Medical Terminology
- Microsoft Excel
- Patient Rights
- Clerical Functions
- Electronic Filing System Organization
- EMR Systems
- Epic Systems
- Insurance Verification
- Electronic Health Record Applications
- Compliance Verification
- Treatment Documentation
- Records Review
- Medical History Recording
- Records Scanning
- Protected Health Information
Timeline
Medical Records Clerk
VITREORETINAL CONSULTANTS OF NY
10.2023 - 07.2024
Front Desk Receptionist/Intake
Neurogical Associates of L.I.
07.2022 - 10.2023
Medical Receptionist
New York Allergy and Sinus Center
01.2022 - 07.2022
Front Desk Clerk
Hertz Car Sales
07.2021 - 06.2022
Customer Service Specialist
AAA Northeast
12.2020 - 05.2022
Head Cashier
Home Depot
04.2015 - 07.2020
Cashier Supervisor/Customer Service
Key Food Supermarket
08.2009 - 09.2015
High School Diploma -
Boys and Girls High School