Arielle Langhorne
Middle Island
Summary
Meticulous records management specialist recognized for implementing efficient filing systems and maintaining HIPAA compliance. Demonstrated success in training staff, reducing errors, and enhancing communication across departments to improve overall service delivery.
Results-driven healthcare administrative professional with extensive experience as a Billing Clerk and Medical Records Clerk, recognized for optimizing revenue cycle processes and maintaining the integrity of sensitive patient data. Demonstrates advanced expertise in medical billing, records management, and regulatory compliance, including strict adherence to HIPAA standards. Proven ability to streamline workflows, improve documentation accuracy, and reduce processing errors in high-volume, fast-paced environments.
Brings a refined customer service approach, effectively resolving complex patient and insurance inquiries with professionalism, discretion, and empathy. Highly skilled in cross-functional collaboration, supporting clinical and administrative teams to ensure seamless operations and enhanced patient satisfaction. Known for exceptional organizational abilities, including developing and maintaining efficient record-keeping systems, prioritizing competing demands, and meeting critical deadlines with precision.
Overview
9
9
years of professional experience
Work History
Medical Records Clerk/Billing Clerk
Lewis Johs Avallone Aviles, LLP
Islandia, NY
09.2022 - Current
- Managed patient records with accuracy and attention to detail.
- Implemented electronic filing system to enhance retrieval efficiency.
- Ensured compliance with HIPAA regulations in record handling.
- Trained new staff on medical record management processes.
- Coordinated with healthcare providers to resolve documentation discrepancies.
- Streamlined data entry processes, reducing errors and improving workflow.
- Led initiatives for continuous improvement in record-keeping practices.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Printed and photocopied documents to provide patients with copies of medical records.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Maintained patient confidence by keeping patient records information confidential.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Handled inquiries about medical record requests, providing accurate information and support to callers.
- Coordinated the collection of patient records from insurance companies and healthcare facilities to support accurate medical assessments.
- Executed advanced functions in Microsoft Excel to support data-driven decision-making and analysis.
- Oversaw billing operations for major accounts, consistently meeting established deadlines.
- Executed billing tasks and recorded information in company databases.
- Verified accuracy of billing data and corrected discrepancies.
- Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
- Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
- Assisted with month-end closing procedures, contributing to an organized and punctual financial reporting process.
- Monitored outstanding invoices and performed collections duties.
- Demonstrated excellent time management skills by prioritizing tasks and meeting deadlines in a fast-paced, high-volume work environment.
- Entered and maintained billing information in company internal databases for accessibility.
- Facilitated smooth audit processes by organizing and maintaining comprehensive billing records.
- Reduced processing time for monthly billing cycles, enabling faster invoice delivery to clients.
- Monitored and verified time entry submissions from distinguished attorneys to guarantee accuracy in billing information.
Customer Experience Coordinator
TJ Maxx, TJX Companies
Port Jefferson, NY
09.2021 - 07.2023
- Implemented customer feedback systems to enhance service quality and responsiveness.
- Coordinated training programs for staff to improve customer interaction techniques.
- Analyzed customer satisfaction data to identify trends and recommend actionable solutions.
- Developed streamlined processes for handling customer inquiries, reducing response time significantly.
- Assisted in creating promotional campaigns based on insights gathered from customer interactions.
- Oversaw resolution of escalated customer issues, ensuring timely and effective solutions.
- Facilitated cross-departmental communication to enhance overall customer experience strategies.
- Monitored Customer Experience Coordinator team performance, providing constructive feedback and coaching when needed.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
- Identified areas of improvement in customer service processes, implementing effective solutions to optimize performance.
Office Assistant
Town Of Brookhaven
Farmingville, NY
08.2019 - 09.2020
- Managed the organization and dispatch of paperwork to appropriate clients, enhancing operational workflow.
- Evaluated and processed incoming emails, ensuring timely responses or appropriate forwarding to relevant parties.
- Managed requests for information and files, ensuring timely and accurate delivery.
- Reviewed and revised data entries, ensuring all information remained current and accurate.
- Managed issuance of renewal paperwork to ensure compliance with client timelines.
- Implemented systematic updates to filing system, improving document organization and compliance.
- Facilitated timely scheduling of inspections for accessory apartments, enhancing operational efficiency.
Sales Associate/Lead Key Holder
Payless Shoe Source
Selden, NY
06.2018 - 06.2019
- Oversaw store opening and closing tasks, maintaining operational standards and security protocols.
- Engaged with customers to understand needs and deliver effective solutions.
- Conducted regular inspections and organized cleaning schedules to ensure store tidiness.
- Achieved streamlined stock management by effectively unpacking and organizing shipments. Enhanced inventory accuracy through meticulous handling of products. Contributed to improved sales readiness by preparing stock for display.
- Implemented and maintained alarm system functionalities to safeguard premises effectively.
- Conducted comprehensive training sessions to equip new hires with essential knowledge and company policies.
- Addressed phone inquiries to ensure seamless communication and customer satisfaction.
- Achieved seamless cash register operations through effective management of payment collections, cash drawer accuracy, and timely processing of refunds and exchanges. Enhanced customer satisfaction by streamlining credit card transactions.
Assistant Part Time Manager
OshKosh B'gosh
Riverhead, NY
02.2019 - 05.2019
- Achieved seamless store operations by executing opening and closing procedures. Enhanced customer satisfaction through effective service delivery. Improved store presentation and organization, contributing to a positive shopping experience.
- Engaged with customers to understand needs and deliver effective solutions.
- Conducted regular inspections and cleaning routines to ensure store presented a tidy appearance.
- Oversaw unpacking operations for incoming shipments, maintaining organization and accuracy in inventory records.
- Administered alarm system maintenance and troubleshooting to uphold security standards.
- Conducted comprehensive training workshops to equip new hires with essential knowledge and resources.
- Oversaw inventory management procedures to guarantee accurate stock counts and timely availability of products.
- Achieved seamless cash register operations, contributing to improved customer satisfaction. Streamlined transaction processes to reduce wait times. Enhanced checkout efficiency through effective team collaboration and training.
Office Assistant
Harbor Bay Dental
Bay Shore, NY
06.2017 - 08.2017
- Managed patient scheduling and appointment confirmations efficiently.
- Assisted in maintaining accurate patient records and documentation.
- Supported front office operations through effective communication with patients and staff.
- Greeting and seating patients.
Education
Bachelor of Science - Psychology
Southern New Hampshire University
Hooksett, NH05-2026
Associate of Science - Criminal Justice
Suffolk County Community College
Selden, NY09-2020
High School Diploma -
Longwood HighSchool
Middle Island06-2018
Skills
- HIPAA compliance
- Customer service
- Written and verbal communication
- HIPAA regulations
- File organization
- Document scanning
- Medical records management
- Paperwork processing
- Records management
- Scheduling appointments
- Patient confidentiality
- Quality control checks
- Filing systems expertise
- Medical billing and coding
- Electronic medical records handling
- Release of information paperwork
- Work well independently
- Record maintenance
- Organizational Skills
- Verbal Communication skills
- Detail-Oriented
- Problem Solving
- Time Management
- Customer Service
- Active Listener
- Prioritization
- Delegation
- Leadership
- Creativity
- Team work
- Clerical experience
- Data Entry
Accomplishments
- Achieved induction and certification of The National Society of Leadership and Success by completing Success Networking Team meetings as well as participating in multiple Speaker Broadcasts.
Languages
English
Full Professional
Timeline
Medical Records Clerk/Billing Clerk
Lewis Johs Avallone Aviles, LLP
09.2022 - Current
Customer Experience Coordinator
TJ Maxx, TJX Companies
09.2021 - 07.2023
Office Assistant
Town Of Brookhaven
08.2019 - 09.2020
Assistant Part Time Manager
OshKosh B'gosh
02.2019 - 05.2019
Sales Associate/Lead Key Holder
Payless Shoe Source
06.2018 - 06.2019
Office Assistant
Harbor Bay Dental
06.2017 - 08.2017
Bachelor of Science - Psychology
Southern New Hampshire University
Associate of Science - Criminal Justice
Suffolk County Community College
High School Diploma -
Longwood HighSchool