Linda Davila
Jersey City,NJ
Summary
Amicable Phone Operator with commitment to excellence and more than 10+ years of experience. Effective individual with pleasant voice promoting extensive knowledge of Telecommunications. Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
24
24
years of professional experience
Work History
Fitting Room/ Jewelry Assoc./Phone Operator/Cashier
Walmart Supercenter
04.2015 - Current
- Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed emergency calls with professionalism and sensitivity, ensuring immediate response from appropriate personnel or authorities.
- Managed multi-line phone system, expertly navigating between calls while maintaining a friendly demeanor.
- Answered average of 100+ calls per day and directed to appropriate departments and personnel.
Deli Clerk
ShopRite of Columbia Park
01.2012 - 11.2014
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
Data Entry Operator
Direct Approach Marketing Ltd
07.2000 - 04.2006
- Scanned documents and saved in database to keep records of essential organizational information.
- Completed data entry tasks with accuracy and efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Corrected data entry errors to prevent duplication or data degradation.
Education
Driver's License -
Worldwide Educational Services
Jersey City, NJ01.2008
Certificate of Completion in Secretarial Business Mathematics -
Drake Secretarial College
Jersey City, NJ01.1992
Skills
- Data Entry
- Telephone Etiquette
- Empathy and patience
- Appointment Scheduling
- Customer Assistance
References
Available upon request.
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Fitting Room/ Jewelry Assoc./Phone Operator/Cashier
Walmart Supercenter
04.2015 - Current
Deli Clerk
ShopRite of Columbia Park
01.2012 - 11.2014
Data Entry Operator
Direct Approach Marketing Ltd
07.2000 - 04.2006
Driver's License -
Worldwide Educational Services
Certificate of Completion in Secretarial Business Mathematics -
Drake Secretarial College
Similar Profiles
John RichardsonJohn Richardson
Stock Clerk at Walmart SupercenterStock Clerk at Walmart Supercenter
Belinda SummersBelinda Summers
Deli and Bakery Associate at Walmart SupercenterDeli and Bakery Associate at Walmart Supercenter
Kayla WebieKayla Webie
Receiving Associate at Walmart SupercenterReceiving Associate at Walmart Supercenter
Josuel VelazquezJosuel Velazquez
Cashier & Front end service at Walmart SupercenterCashier & Front end service at Walmart Supercenter
Stephany TobonStephany Tobon
Founder & Owner at Paw Pals Pet ServicesFounder & Owner at Paw Pals Pet Services