Summary
Overview
Work History
Education
Skills
Certification
Timeline

Mishayla Thomas

Sylacauga,AL

Summary

Dynamic and detail-oriented professional with experience at Walmart as a Certified Pharmacy Technician. Proven ability in data entry and prescription verification, enhancing patient care through efficient service. Known for strong customer service skills and effective team collaboration, consistently promoting a positive shopping experience and maintaining compliance with HIPAA regulations.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Fitting Room Associate

Walmart
11.2018 - 08.2020
  • Checked fitting room stalls and sorted merchandise to racks.
  • Cleaned and maintained fitting rooms regularly.
  • Organized clothing and accessories that customers had returned to fitting room desk.
  • Reduced theft by limiting number of items that each customer took into fitting rooms.
  • Answered customer telephone calls to provide information about store policies and available merchandise.
  • Repackaged and tagged returned items for sales floor.
  • Checked garments for damage and placed tags prior to returning items to sales floor.
  • Maintained high customer readiness standards by delivering clean, neat and easy-to-shop store environment.
  • Promoted a positive shopping experience by engaging in friendly conversation with customers during their time in the fitting rooms.

Certified Pharmacy Technician

Walmart
08.2020 - Current
  • Guided incoming pharmacy technicians through protocol training and best practices implementation, securing reliability in services.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Communicated directly with doctors offices via telephone, fax and email.

Education

Diploma -

Coosa Central , 243 Coosa County Road 75 Rockford, AL 35136
05.2016

Skills

  • Data entry
  • Attention to detail
  • Problem-solving skills
  • Customer service
  • HIPAA regulations
  • Insurance billing
  • Team collaboration
  • Filling prescriptions
  • Pharmaceutical calculations
  • Prescription interpretation
  • Prescription verification
  • Empathy and patience
  • Pharmacy law compliance

Certification

Nationally certified by Pharmacy Technician Certification Board

Timeline

Certified Pharmacy Technician - Walmart
08.2020 - Current
Fitting Room Associate - Walmart
11.2018 - 08.2020
Coosa Central - Diploma,

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