Abena Campbell
Nashville
Summary
Personable and upbeat with excellent communication, organizational and multitasking skills. Knowledgeable about managing guest interactions, coordinating logistics and providing exceptional customer service experience to create a welcoming atmosphere and ensuring smooth guest satisfaction. I am reliable a reliable team player seeking to transition into a new field, leveraging these skills to contribute to a dynamic team.
Overview
4
4
years of professional experience
Work History
Heart of the Hospitality (Hostess)
JWB Grill Nashville
07.2025 - Current
- Welcome guests to dine in, issue menus and escort guest to their seat, assist to buss and reset tables. Polished silverware for dining service, refilling water bottles and folding napkins.
- Made and responded to reservation confirmations, listened to customer questions and concerns, and provided relevant answers about services to enhance customer satisfaction.
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservations and waitlists efficiently to optimize seating capacity.
- Coordinated with kitchen and service staff for smooth dining experiences.
Tropical Star Hospitality (Public Space Attendant)
SHG Hospitality
07.2024 - 07.2025
- Ensured cleanliness and appearance of all public spaces by sweeping, mopping, dusting, vacuuming, polishing surfaces, and changing trash.
- Restocking supplies: toilet paper, soap, and towels.
- Provided exceptional guest service by promptly addressing inquiries and resolving concerns.
- Maintained cleanliness and organization of public areas to enhance guest experience.
- Coordinated with kitchen staff to ensure timely delivery of food and beverages.
Heart of the Hospitality (Hostess)
1 Hotel
09.2023 - 07.2025
- Greeted guests, distributed menus, seated guests, and answered any questions to enhance dining experience.
- Answered telephone, made reservations, updated VIP clients’ profiles, and poured water to ensure guest satisfaction.
- Ensured guests received proper silverware, napkins, and share plates while delivering food and refilled water to maintain service quality.
Tropical Star Hospitality (Hostess/Food Runner)
Holston House
07.2023 - 11.2023
- Welcomed guests at the entrance with a friendly demeanor., provide guests with menus, and make reservation and escort guest to their seat.
- Ensured guests received proper silverware, napkins, and share plates while delivering food and refilled water to enhance dining experience.
- Welcomed and seated guests, ensuring optimal dining experience and efficient table turnover.
- Managed reservation system, coordinating bookings to maximize seating capacity during peak hours.
- Assisted servers by communicating guest needs, enhancing service quality and customer satisfaction.
Tropical Star Hospitality (Busser/Server Assistant)
JW Marriott
12.2022 - 06.2023
- Bussed and reset tables for guests, polished silverware, and refilled water bottles to enhance dining experience.
- Folded napkins neatly for presentation at dining tables., making drip coffee, restock storage area and refrigerator.
Education
Bachelor of Science - Child And Adolescent Development
University of Technology, Jamaica
Kingston, Jamaica12-2020
Skills
- Customer service
- Telephone skills
- Cleaning and sanitation
- Detail-oriented
- Interactive communication skills
- Table management
- Effective multitasking
- Telephone communication
Interests
Cooking, volunteering/charity work, studying, reading and photography, Cycling, travelling, photography, passive income and organizing
Timeline
Heart of the Hospitality (Hostess)
JWB Grill Nashville
07.2025 - Current
Tropical Star Hospitality (Public Space Attendant)
SHG Hospitality
07.2024 - 07.2025
Heart of the Hospitality (Hostess)
1 Hotel
09.2023 - 07.2025
Tropical Star Hospitality (Hostess/Food Runner)
Holston House
07.2023 - 11.2023
Tropical Star Hospitality (Busser/Server Assistant)
JW Marriott
12.2022 - 06.2023
Bachelor of Science - Child And Adolescent Development
University of Technology, Jamaica