Abenezer Osebo
Indianapolis,IN
Summary
Dynamic professional with a proven track record at Commercial Bank of Ethiopia, enhancing customer satisfaction through exceptional service and tailored financial advice. Skilled in cash management and customer service, I excel in creating secure, efficient banking experiences. Demonstrated expertise in network troubleshooting and device repair, consistently delivering results beyond expectations.
Overview
7
7
years of professional experience
Work History
Banker
Commercial Bank of Ethiopia
05.2019 - 05.2024
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Opened, closed, and updated accounts for customers.
- Generated monthly reports on customer activity and customer feedback.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Executed wire transfers, stop payments and account transfers.
Technician
Smart Mobile Center
06.2017 - 01.2018
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Education
Bachelor of Arts - Accounting
Zion College of Technology And Business
Hawassa, Ethiopia08.2018
High School Diploma -
Halaba High School
Halaba, Ethiopia06.2012
Skills
- Customer Service
- Cash Handling
- Creative Thinking
- Cash Management
- Network Troubleshooting
- Battery Replacement
- Charging Port Repair
- Screen Repair
- Camera Repair
- Screen Replacement
Timeline
Banker
Commercial Bank of Ethiopia
05.2019 - 05.2024
Technician
Smart Mobile Center
06.2017 - 01.2018
Bachelor of Arts - Accounting
Zion College of Technology And Business
High School Diploma -
Halaba High School