Abesael Mathurin
Tampa
Summary
As a Product Flow Specialist at Best Buy, I’ve built a strong track record of improving customer satisfaction by resolving issues quickly and effectively. I’m experienced in logistics coordination and thrive in fast-paced, ever-changing environments. One of my proudest achievements was developing and rolling out training programs that not only boosted team performance but also improved employee retention and streamlined our overall service process.
Overview
3
3
years of professional experience
Work History
Product Flow Specialist
Bestbuy Retail Store
11.2023 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Increased efficiency by automating routine tasks with software solutions.
- Developed training materials to enhance staff proficiency and productivity.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Bush Gardens Park Ambassador
SeaWorld Parks & Resorts
06.2022 - 10.2023
- Promoted park safety by enforcing rules and regulations, ensuring a secure environment for all guests.
- Resolved visitor issues effectively, maintaining a high level of customer satisfaction.
- Handled administrative duties such as record-keeping, reporting incidents or accidents, and coordinating with other departments as needed.
- Collaborated with team members to maintain clean facilities, contributing to positive visitor impressions.
- Coordinated volunteer efforts for various park projects, bolstering community involvement and support for the park''s mission.
- Conducted regular facility inspections to identify maintenance needs and address potential hazards.
Education
Associate of Applied Science - Cybersecurity
Hillsborough Community College
Tampa, FL07-2025
High School Diploma -
Tampa Bay Technical HS
Tampa, FL06-2023
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Technical communication
- Supply management
- Problem-solving
- Multitasking
- Multitasking Abilities
- Logistics coordination
- Adaptability and flexibility
- Customer relationship management
Languages
English
Native or Bilingual
Haitian Creole
Full Professional
Timeline
Product Flow Specialist
Bestbuy Retail Store
11.2023 - Current
Bush Gardens Park Ambassador
SeaWorld Parks & Resorts
06.2022 - 10.2023
Associate of Applied Science - Cybersecurity
Hillsborough Community College
High School Diploma -
Tampa Bay Technical HS
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