Abey Mesfin
Norristown,PA
Summary
Detail-oriented IT professional transitioning to healthcare, bringing 7+ years of technical expertise to patient-centered care. Skilled in delivering exceptional service, maintaining accurate records, and ensuring HIPAA compliance. Leveraging strong technical problem solving and CRM software proficiency to support healthcare providers and enhance patient management.
Overview
6
6
years of professional experience
Work History
Wellness Coordinator
The Joint Chiropractic
Newtown Square, PA
09.2021 - 01.2023
- Provided hands-on patient support, guiding patients through each step of their care and addressing treatment questions to ensure understanding and comfort.
- Collaborated closely with doctors to deliver personalized care, coordinating appointments, and preparing patients for treatments.
- Educated patients on wellness plans, building health awareness, and proactive engagement.
- Managed patient scheduling, reminders, and follow-ups through CRM software, ensuring HIPAA compliance and efficient clinic operations.
O365 Engineer
CTDI
West Chester, PA
02.2021 - 08.2021
- Administer complex systems including O365, Exchange, and Azure AD, demonstrating ability to manage interconnected technological ecosystems
- Install, configure, and support Windows operating systems
- Utilize industry-accepted practices for imaging and rollouts (SCCM, Kace)
- Ensure security and business continuity through Active Directory and Group Policy management
System Administrator
Thomas Foods International
Swedesboro, NJ
11.2020 - 01.2021
- Managed user accounts and system access
- Implemented best practices for securing network resources
- Administered Windows Servers and associated services, demonstrating proficiency in managing critical systems
Information Services & Technology Analyst
Thomas Jefferson University Hospitals
Philadelphia, PA
03.2020 - 11.2020
- Provided tier 2/3 support in a healthcare setting, gaining valuable experience in a medical environment
- Led end-user training initiatives
- Deployed security patches and updates, ensuring system reliability and security
IT Endpoint Platform Engineer
Siemens
Malvern, PA
10.2019 - 11.2019
- Led migration from Windows 7 to Windows 10, demonstrating ability to manage large-scale system transitions
- Managed asset inventory, deployment, and support
IT Technical Support & Field Technician
Miele Inc
Princeton, NJ
05.2017 - 04.2019
- Performed installation of software, configuration of hardware, and setup of network devices
- Ensured correct installation of end-user applications through SCCM
- Provided remote support to field technicians and customers via phone and email for troubleshooting and repair of a full range of products and services
- Conducted on-site basic maintenance and repairs for various appliances
- Supported multiple client accounts, maintaining high quality standards to achieve maximum customer satisfaction
- Demonstrated versatility in handling both IT support and hands-on technical work in the field
Education
Information Technology Support Specialist -
Everest Institute
Plainfield, NJ01.2015
Skills
- System Installation & Configuration
- Electronic Health Records management
- System Installation & Configuration
- Healthcare compliance (HIPAA)
- Hardware & Software Troubleshooting
- Patient Scheduling & CRM Software
- Network Administration
- Technical Documentation
- Medical Record Accuracy
- Adaptability to New Technologies
- Team Collaboration
- On-site Technical Support
- Patient Education
- Customer relationship management (CRM)
Timeline
Wellness Coordinator
The Joint Chiropractic
09.2021 - 01.2023
O365 Engineer
CTDI
02.2021 - 08.2021
System Administrator
Thomas Foods International
11.2020 - 01.2021
Information Services & Technology Analyst
Thomas Jefferson University Hospitals
03.2020 - 11.2020
IT Endpoint Platform Engineer
Siemens
10.2019 - 11.2019
IT Technical Support & Field Technician
Miele Inc
05.2017 - 04.2019
Information Technology Support Specialist -
Everest Institute