Adrianne Flick
Seymour,IN
Summary
Dynamic professional with a proven track record in customer service and problem-solving, honed across roles at DoorDash, Bloom Insurance Agency, and ResCare. Excelled in streamlining processes, enhancing client satisfaction, and fostering team collaboration. Skilled in time management and maintaining a positive attitude, consistently achieving and surpassing goals.
Overview
8
8
years of professional experience
Work History
Delivery Driver
DoorDash
01.2020 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Maintained strong relationships with clients through proactive communication and personalized service.
Licensed Insurance Agent
Bloom Insurance Agency
04.2020 - 10.2021
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Streamlined the enrollment process for new clients, resulting in a higher rate of successful enrollments.
- Provided exceptional customer service by promptly responding to inquiries and offering personalized support.
- Assisted clients in understanding complex insurance policies, ensuring they made informed decisions when selecting coverage options.
- Handled escalated customer concerns promptly and professionally, resolving issues to the client''s satisfaction.
- Contributed to team success by sharing best practices on sales techniques, product knowledge, and customer service skills with fellow agents.
Direct Support Professional
ResCare
04.2017 - 04.2020
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
Education
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FL06-2025
High School Diploma -
Frankfort Senior High School
Frankfort, IN06-2009
Skills
- Positive Attitude
- Customer Service
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Dependable and reliable
- Punctual and Reliable
- Problem-Solving
Timeline
Licensed Insurance Agent
Bloom Insurance Agency
04.2020 - 10.2021
Delivery Driver
DoorDash
01.2020 - Current
Direct Support Professional
ResCare
04.2017 - 04.2020
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
High School Diploma -
Frankfort Senior High School