Abgar Khurshudyan
Quality Control Manager/Customer Relationship Manager
Los Angeles,CA
Summary
Entrepreneurial operations leader and HIS-registered sales professional with strong experience in quality control, customer engagement, and home improvement services. Former Quality Control Manager at La Solar Group, now founder of Repair Guards - a fast-growing roofing and exterior services company built from the ground up. Known for identifying inefficiencies, building customer trust, and getting results. Skilled in turning first-time customers into repeat clients through trust, responsiveness, and practical solutions.
Overview
11
11
years of professional experience
20
20
years of post-secondary education
4
4
Languages
Work History
Founder / Field Lead
Repair Guards
Los Angeles, California
04.2025 - Current
- Launched and manage all operations for a home services company specializing in roof leak repair, gutter cleaning, pressure washing, window replacement, and more.
- Serve as the lead point of contact for customers, providing estimates, closing sales, and following up post-service.
- Built a strong local presence via mailbox marketing, QR-coded magnets, social content, and customer referrals.
- Oversee field staff, perform quality inspections, and coordinate materials and scheduling.
- Maintained over a 95% customer satisfaction rate and handled 100+ service requests in the first year.
Quality Control Manager
La Solar Group
Los Angeles, California
12.2023 - 02.2025
- Managed system inspections and project audits for residential and commercial solar installations.
- Ensured job site compliance, installation standards, and product integrity across field teams.
- Communicated directly with project managers, homeowners, and installation crews to resolve issues quickly.
- Developed internal checklists and documentation systems to streamline QC workflows.
- Reduced quality-related rework by 30% through improved site protocols.
Operations Supervisor
SoftConstruct
Armenia
09.2014 - 04.2023
- Supervised cross-departmental teams and optimized process flow in a fast-paced tech environment.
- Led training, scheduling, and service coordination across multiple departments.
- Improved service delivery times by 20% through streamlined operations.
- Known for solving client issues quickly and improving team performance through system enhancements.
Education
Bachelor of Science - Linguistics
V. Bryusov University
Armenia 09.2005 - 05.2025
Skills
HIS Licensed Sales (California)
Home Service Consultations
Client Retention & Upselling
Budgeting & Cost Estimation
Quality Control Audits
Job Site Inspection
Team leadership
Strategic planning
Project management
Marketing
Strategic thinking
Business development
Entrepreneurial and innovative
Team building
Timeline
Founder / Field Lead
Repair Guards
04.2025 - Current
Quality Control Manager
La Solar Group
12.2023 - 02.2025
Operations Supervisor
SoftConstruct
09.2014 - 04.2023
Bachelor of Science - Linguistics
V. Bryusov University
09.2005 - 05.2025