Abhinav Agarwal

CreditWise – Free consumer-facing credit monitoring app with 50M+ user base

• Crafted a product vision to enhance our first-time user experience and drive retention among new users (+20% MAU); partnered with designers & analysts to collect/leverage user insights and create a credit education-focused roadmap
• Outlined an A/B/n testing-driven roadmap to increase Native app adoption by streamlining user onboarding & setup flow
• Launched and scaling a feature to provide users daily credit data updates; expected to result in +23% in daily active users
• Lead multiple scrum teams through feature prioritization & delivery, recurring agile ceremonies, and talent development

US Card, Customer Resiliency

• Created and drove long-term product roadmap for Debt Management (DM), a service to help struggling customers resolve debt ($375M+ annual revenue); roadmap focuses on boosting customer experience, optimizing revenue, and mitigating risk
• Delivered series of features into market that modernize and automate the DM service, increasing usability (+$12M/yr. in revenue), reducing OpEx by ~10% (-$250K/yr.), and aligning service with enterprise platform’s microservice architecture
• Proposed a ~$20M opportunity to redirect disengaged customers to alternative debt resolution programs; actively collaborating with key stakeholders across Business, Process, and Tech to bring this initiative into market

• Analyzed market segment opportunity for a new AWS service to support real time streaming data by employing Amazon’s Working Backwards process and evaluating customer use cases across several industry verticals
• Identified and recommended a $50M opportunity within two AWS industry segments (Financial Services and Sports Analytics) by collaborating with business development resources to conduct customer conversations and market research
• Prioritized a set of MVP features that respond to customers’ pain points by finding opportunities to leverage existing AWS solutions, defining the user experience, and architecting high-level technical solution

• Redesigned user interface of big data market analysis platform to enhance customer experience specifically focused on data querying and analysis; secured U.S. SEC as an additional client, doubling the number of users from 1,500 to 3,000 in 2018
• Developed a faster and cost-efficient product development process using agile methodology; achieved 30% faster sprint cycle by reducing overhead cost and helping tasks better align with project scope
• Built advanced analytical features enabling clients to track patterns and identified fraudulent anomalies in financial data

• Led a 15-person cross-functional team to modernize platform’s UI and increase its responsiveness, aesthetics, and accessibility for those with disabilities; launched at the time of $77 million IPO and contributed to $176 million revenues
• Created technical design documents and provided code reviews to build customer-facing features in collaboration with engineers targeting 10+ high-end clients including Bank of America, Novartis, and Sprint; increased revenue ~35% YoY
• Coached team members using agile practices to solve engineering challenges and complete 50+ client feature requests; acted as scrum master & technical mentor by strategically planning tasks and resolving cross-team dependencies and impediments

Software Engineer I (2013-2014)

• Crafted task management and user communication features for business process management platform; contributed to acquiring 41 new clients, increasing total bookings and revenues by 47% and titling Appian as “Leader” in Gartner, Inc.’s “Magic Quadrant for Intelligent Business Process Management Suites”