Abhishek Deb
Bangaluru
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Lead in Growth
Boom Games private limited
Bangalore
02.2024 - Current
- Analyzed customer feedback to identify opportunities for improvement in product offerings and services.
- Worked closely with senior management to implement strategic communications plans and marketing initiatives.Conducted market research and analyzed competitor data to identify potential areas of growth.
- Generated weekly reports that tracked key performance metrics related to growth efforts.Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support to encourage repeat business.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Developed and implemented strategies to increase customer acquisition, retention, and engagement.
Senior Associate
Gameskraft technology pvt ltd
Bengaluru
03.2021 - 02.2024
- Handling VIP players on there daily deposit & extra offers, daily queries & maintaing a friendly relations through calls .Solving 2nd level queries from coustom experience team.
- Delivered strategic input into business decisions and deals
- Reactivation of inactive vip players.
- Maintaing daily, weekly & monthly report .Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided support via live chat, email, or phone as needed.
Operation Executive
Udaan
Bengaluru
01.2020 - 02.2021
- Inspected returned items to identify damage or defects, documenting information in database
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Process Executive
SmartCoin Financials Pvt.Ltd
Bengaluru
02.2018 - 11.2019
- Tele Calling, compelling users to make payment on time, confirming payment
- Kyc check (1st level)
Executive
Moneytap
Bengaluru
11.2016 - 06.2018
- Conducted credit reviews on corporations to assess financial conditions
- Collected and organized loan documents before submission to underwriting.
Education
High School Diploma -
MVJ College of Engineering
05.2015
Senior Secondary Certificate -
Sri Krishna Mission School
01-2012
Skills
- Freshdesk
- Microsoft Excel
- Customer retention
- Customer acquisition
- Process tools
- Customer relationship management (3 years)
- Basic knowledge of clavertap,tablue,SQL
Languages
English
Intermediate
B1
Hindi
Advanced
C1
Bengali
Proficient
C2
Hobbies
- Traveling
- Cooking
- Reading
- Swimming
Timeline
Lead in Growth
Boom Games private limited
02.2024 - Current
Senior Associate
Gameskraft technology pvt ltd
03.2021 - 02.2024
Operation Executive
Udaan
01.2020 - 02.2021
Process Executive
SmartCoin Financials Pvt.Ltd
02.2018 - 11.2019
Executive
Moneytap
11.2016 - 06.2018
High School Diploma -
MVJ College of Engineering
Senior Secondary Certificate -
Sri Krishna Mission School
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