Abhishek Shukla
Richmond,USA
Summary
Senior-level IT professional with 18 years of experience in complex program management and product development. Dedicated to supporting IT Delivery and Operations by delivering impactful business outcomes, driving operational efficiency, and leading strategic initiatives across multiple industries. Proven track record of partnering with clients and providing leadership in matrixed organizations and engagements to deliver software and value as a trusted business partner.
Overview
1
1
Certification
Work History
IT Technical Operations Lead
Deloitte Consulting LLP
- Exceeded SLAs, reduced downtime by 25%, improved response times by 10%.
- Led & mentored 50+ IT professionals, fostering a culture of high performance.
- Liaised closely with stakeholders from various departments to gather feedback about their experiences using company-wide technology solutions, leading to the identification of areas for improvement and potential action plans.
Sr. Data & Solution Architect
Deloitte Consulting LLP
- Directed the design and development of an AI-driven demand forecasting solution for a leading automotive OEM, improving forecasting accuracy by 50% and contributing to $10M in savings through enhanced supply chain efficiency.
- Spearheaded the product roadmap, by collaborating closely with stakeholders to define business requirements and prioritizing them
Technical Delivery Leader
Deloitte Consulting LLP
- Delivered an AI Readiness assessment program for a global auto parts supplier, setting up an AI Center of Excellence (CoE) accelerating the AI proof of concepts to identify high impact scalable solutions with a projected savings over $20M in operational costs.
- Conducted workshops with various Functional Unit Heads to identify and prioritize relevant AI/ML based used cases to be included in an actionable roadmap
- Championed a customer-centric approach, consistently seeking feedback from clients to make improvements and enhance the overall delivery experience.
Reporting Factory Delivery Lead
Deloitte Consulting LLP
- Led the development and delivery of enterprise data strategy, reports rationalization and migration as part of a multi-year SAP modernization program worth 20M+ in value
- Facilitated collaboration across multiple Deloitte engagements that impacts Enterprise Data Platform, nurtured stakeholder relationship, manage customer expectations and escalations, and profitability of the engagement
- Implemented quality control measures for all deliveries, resulting in fewer errors and increased customer satisfaction.
- Led cross-functional discussions to address challenges, share best practices, and strategize plans for future growth.
Data Management Lead
Deloitte Consulting LLP
- Led the solution design and delivery by collaborating with Data Science and Microservices team to building working prototypes using product-led approach for a large retailer's workforce Initiative
- The success of these prototypes has led the solution to be expanded to 20 additional stores across the country which led to total savings of $10M+ annually
AI Factory Operations Lead
Deloitte Consulting LLP
- Defined and implemented the Operations strategy for a Healthcare Organization's GCP based AI Platform accelerating AI adoption in the field of medical research to enhance patient care and clinical decision making
- Ideated and implemented the AI Factory office hours to reduce the service incidents on the platform by 30%
Education
Bachelor of Technology - Electronics and Telecom
UP Technical University
Skills
- Technical consulting
- Software Development & Delivery
- Agile Methodologies
- IT Operations
- Digital Transformation
- Technical solution development
Certification
- SAFe - Scaled Agilist
- GCP - Cloud Digital Leader
- GCP - Professional Data Engineer
Timeline
IT Technical Operations Lead
Deloitte Consulting LLP
Sr. Data & Solution Architect
Deloitte Consulting LLP
Technical Delivery Leader
Deloitte Consulting LLP
Reporting Factory Delivery Lead
Deloitte Consulting LLP
Data Management Lead
Deloitte Consulting LLP
AI Factory Operations Lead
Deloitte Consulting LLP
Bachelor of Technology - Electronics and Telecom
UP Technical University
Similar Profiles
Santosh VaidyaSantosh Vaidya
Sr. Consultant - Engagement Financial Advisor at Deloitte Consulting LLPSr. Consultant - Engagement Financial Advisor at Deloitte Consulting LLP
Devon WilliamsDevon Williams
DC Project Delivery Analyst, NE at Deloitte Consulting LLPDC Project Delivery Analyst, NE at Deloitte Consulting LLP
Sandeep Kumar DashSandeep Kumar Dash
Solution Manager at Deloitte Consulting LLPSolution Manager at Deloitte Consulting LLP