Summary
Overview
Work History
Education
Skills
Additional Information
Leadership And Team Development Experience
Timeline
Generic

Abhishek Thakur

Noida,India

Summary

Results-driven team leader with 5+ years of experience in financial services, specializing in customer operations, risk control, and colleague mentorship. Proven ability to lead high-performing teams, drive KPIs such as RCR and CHT, and deliver exceptional service outcomes. Currently mentoring new team members at American Express while identifying trends and implementing corrective actions to optimize performance.

Overview

6
6
years of professional experience

Work History

Senior Underwriting Analyst

American Express
Gurgaon, India
07.2022 - Current
  • Led validation of financial documentation to support credit underwriting and risk evaluation.
  • Ensured invoice accuracy by cross-referencing contracts, financials, and supporting documents.
  • Maintained compliance records for monthly accruals and general ledger entries.
  • Regularly communicated with card members and peers to gather business and personal financial information necessary to address financial needs.
  • Created analytical reports and models to support financial reviews and onboarding documentation.

Fraud & Claims Specialist

Granada Services Pvt. Ltd. (iEnergizer)
Noida, India
06.2020 - 07.2022
  • Investigated credit card fraud claims for American Express and other clients.
  • Detected transaction anomalies using pattern analysis; ensured accurate documentation for audit trails.
  • Coordinated with interdepartmental teams to ensure prompt resolution of customer claims.

Customer Service Associate

Granada Services Pvt. Ltd. (iEnergizer)
Noida, India
08.2019 - 05.2020
  • Delivered frontline customer support for account holders with Credit One Bank.
  • Resolved queries related to credit building, billing, and account status.
  • Achieved high customer satisfaction scores through proactive service and clear communication.

Business Associate

Live Digital Pvt. Ltd.
Noida, India
12.2018 - 06.2019
  • Responded to customer issues related to Reliance Grocery app functionality and product orders.
  • Assisted in order tracking, billing resolutions, and promotions - increasing customer retention.
  • Provided user feedback to technical teams to improve service delivery.

Education

Bachelor of Commerce - Finance

Indian School of Business Management (ISBM)

Skills

  • Team Leadership & Mentoring
  • KPI Monitoring (RCR, RTF, CHT)
  • Inclusive Team Development
  • Stakeholder Communication
  • Operational Compliance
  • Digital Enablement Understanding
  • Invoice & Risk Analysis
  • Power BI
  • MS Office Proficiency
  • Conflict Resolution & Peer Support

Additional Information

Experienced in Amex policy adherence, team coaching, and back-office escalation handling., Thrive in deadline-driven environments; promote values of inclusion and continuous improvement., Languages: English (Fluent), Hindi (Native)

Leadership And Team Development Experience

  • Mentored multiple batches of new hires, delivering product knowledge sessions, clearing doubts, and fostering collaborative learning.
  • Developed strong relationships with peers to coordinate on queries and support needs.
  • Identified negative trends and challenges among colleagues and facilitated discussion sessions to help them meet KRAs and KPIs.
  • Promoted an inclusive and engaging team environment focused on high performance and professional growth.
  • Supported daily volume management with a strong focus on compliance and adherence to operational controls.

Timeline

Senior Underwriting Analyst

American Express
07.2022 - Current

Fraud & Claims Specialist

Granada Services Pvt. Ltd. (iEnergizer)
06.2020 - 07.2022

Customer Service Associate

Granada Services Pvt. Ltd. (iEnergizer)
08.2019 - 05.2020

Business Associate

Live Digital Pvt. Ltd.
12.2018 - 06.2019

Bachelor of Commerce - Finance

Indian School of Business Management (ISBM)

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