Abigail Hotten-Somers
Hopkinton,New Hampshire
Summary
Consistently delivers exemplary customer service. Remains calm and composed in busy work settings. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Creative Barista skillful in memorizing recipes, maintaining, and operating machines, and taking customer orders. Offers hands-on experience making and serving coffee and coffee-based beverages. Courteous and respectful individual recognized for consistently receiving excellent feedback from customers. Energetic professional in the specialty coffee and customer service sector, known for high productivity and efficient task completion. Possess specialized skills in espresso drink preparation, food preparation, and inventory management. Excel at interpersonal communication, time management, and adaptability, ensuring seamless operations and positive customer experiences. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
4
4
years of professional experience
Work History
Babysitter
Private Care
Contoocook, New Hampshire
03.2022 - Current
- Ensured a safe environment by monitoring children's behavior closely.
- Supervised children during playtime and structured activities.
- Cared for children of various ages, assisting with feeding, dressing, and daily routines to support their well-being.
- Developed engaging games and crafts to stimulate creativity and interaction.
- Responsibly watched children while parents were out.
- Assisting with meals, snacks, and bedtime routines for the children.
- Maintained positive demeanor while demonstrating patience and understanding to create nurturing environment.
- Updated parents regularly on children's daily activities and individual needs to foster strong communication.
- Establishing trust through consistent communication with both parents and kids.
- Remaining alert at all times while caring for multiple children simultaneously.
- Greeting parents upon arrival home from work and providing updates on the day's events.
- Enforced rules to teach good manners and maintain safe environment.
Barista
Starbucks
Concord, New Hampshire
11.2024 - 08.2025
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Guided customers in menu selections and accommodated special requests to enhance their experience.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Prepared and served beverages according to company standards.
- Operated espresso machines and other brewing equipment efficiently.
- Handled cash register transactions with precision during peak hours, ensuring quick service.
- Coordinated with team members to streamline service flow and improve customer satisfaction.
- Maintained cleanliness of work area and equipment throughout the shift.
- Followed safety protocols and guidelines for food handling procedures.
Front Desk Worker
Storms Fitness
Contoocook, New Hampshire
02.2024 - 07.2024
- Greeted members and guests, delivering exceptional customer service to enhance overall experience.
- Managed check-in and check-out processes for fitness center visitors.
- Answered phone calls, addressing inquiries and scheduling appointments efficiently.
- Processed membership registrations and payments, ensuring accuracy and efficiency in transactions.
- Informed members about fitness programs, services, and facility amenities, contributing to member engagement.
- Collaborated with team members to enhance overall member experience at the gym.
- Processed payments for reservations made online or by phone.
- Maintained cleanliness and organization of lobby and reception areas.
- Ensured lobby area was clean, organized and presentable at all times.
- Sanitized high-touch areas to promote a safe environment for members.
- Conducted regular inspections to ensure hygiene standards were met.
Education
Bachelor of Science - Undeclared
University of San Francisco
San Francisco, CA05-2029
Skills
- Order taking
- Sanitation practices
- Customer service
- Communication skills
- Time management
- Multitasking and organization
- Team collaboration
- Problem solving
- Meal supervision
- Daily routine management
- Cash handling
Accomplishments
- National Honors Society - High school 2023-2025
Timeline
Barista
Starbucks
11.2024 - 08.2025
Front Desk Worker
Storms Fitness
02.2024 - 07.2024
Babysitter
Private Care
03.2022 - Current
Bachelor of Science - Undeclared
University of San Francisco