Catherine Etienne
Baton Rouge,LA
Summary
Dedicated professional with a history of enhancing customer experiences at Waka House, adept in conflict resolution and upselling techniques. Excelled in fostering children's language development and promoting water safety, demonstrating exceptional patience, empathy, and a strong work ethic. Proven ability to multitask and maintain high standards of cleanliness and service, ensuring customer satisfaction and safety.
Overview
2
2
years of professional experience
Work History
Babysitter
Porrier Family
09.2022 - Current
- Enhanced language development by engaging in storytelling, reading books, and encouraging conversation among the children under my care.
- Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.
- Communicated positively with children and guardians.
- Played games, worked on puzzles, and read books to young children.
Waitress
Waka House
05.2024 - 08.2024
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Swim Teacher
Crawfish Swim School
07.2022 - 09.2022
- Promoted water safety awareness through educational workshops for both students and their families.
- Provided personalized feedback to swimmers, fostering a positive learning environment and promoting improvement.
- Evaluated student progress regularly, ensuring timely adjustments to teaching methods as needed.
- Supported students with special needs by adapting lesson plans and providing extra assistance when necessary.
Education
Marketing
Louisiana State University
Baton Rouge, LASkills
- Patience and empathy
- Problem-solving
- Time management
- Strong work ethic
- Attention to detail
- Conflict resolution
- Active listening
- Licensed driver
- Professionalism and discretion
- CPR certified
- Basic first aid
- Reliable transportation
- Strong multitasking
- Customer service
- Greeting guests
- Team collaboration
- Cleanliness
- Order taking
- Handling complaints
- Menu recommendations
- Order accuracy
- Complaint resolution
- Supply restocking
- Table bussing
- Tableside service
- Upselling techniques
Timeline
Waitress
Waka House
05.2024 - 08.2024
Babysitter
Porrier Family
09.2022 - Current
Swim Teacher
Crawfish Swim School
07.2022 - 09.2022
Marketing
Louisiana State University
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