Abi Patel
IT Specialist
Kings Mills
Summary
Over 5 years of specializing in hardware and software troubleshooting. Strong communicator with a focus on fast, effective support and clear documentation. Committed to continuous learning and collaborative problem-solving.
Overview
6
6
years of professional experience
Work History
Freelance IT Specialist
Self-employed
05.2022 - Current
- Configured hardware, devices, and software for optimal performance and client needs.
- Assisted clients with data recovery, virus removal, and cybersecurity education.
- Diagnosed and resolved hardware, software, and network issues.
Crew Member
Cinnabon
01.2023 - Current
- Delivered prompt, friendly service to ensure a positive customer experience.
- Collaborated with team members to maintain smooth daily operations.
- Adapted to feedback and training to improve performance and efficiency.
Help Desk Technician
Xavier University IT Department
08.2021 - 05.2023
- Handled phone-based support for password, internet, and other account related issues.
- Supported classroom tech by resolving projector, AV, and other presentation tool issues.
- Logged incidents and solutions to strengthen the knowledge base and service consistency.
Computer Repair Assistant
ICT Computer Experts
04.2019 - 08.2021
- Assisted in diagnosing and repairing desktops, laptops, and peripheral devices.
- Performed hardware installations, and upgrades
- Provided customer support by explaining repair processes and recommending maintenance tips.
Education
Bachelor of Science - Computer Science
Xavier University
Cincinnati, OH 05.2001 -
Skills
Troubleshooting and Debugging
Hardware Installation
Software Installation
Cybersecurity
Research and Documentation
Mathematics and Electronics
Computer Programming
Computer Hobbyist
Multitasking and Organization
Time Management
Communication
Timeline
Crew Member
Cinnabon
01.2023 - Current
Freelance IT Specialist
Self-employed
05.2022 - Current
Help Desk Technician
Xavier University IT Department
08.2021 - 05.2023
Computer Repair Assistant
ICT Computer Experts
04.2019 - 08.2021
Bachelor of Science - Computer Science
Xavier University
05.2001 -
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