Abi Robinson
Maryland Heights,MO
Summary
Results-driven leader with a positive attitude and a passion for delivering high-quality receivables advice and guidance to clients. Professional merchant and treasury advisor dedicated to achieving results while fostering collaboration within teams, leveraging strong skills in strategic planning, problem-solving, and client relationship management. Recognized for adaptability and reliability in dynamic environments, consistently prepared to implement impactful solutions that drive success in advisory roles. Committed to enhancing client experiences and contributing to organizational goals through innovative strategies and a collaborative approach.
Overview
10
10
years of professional experience
Work History
Virtual Payment Advisor
PNC Bank
09.2021 - Current
- Customer-focused banking position with expertise in merchant services, treasury management, and fraud protection banking solutions. Strong relationships built with clients and bank personnel in an ongoing partnership, advising clientele on business growth, cash flow, and banking products as solutions. High skill in personal connections as well as problem solving and matching client or partner needs to best solutions quickly.
- Meet with clients to discuss business practices and needs, suggest bank services and complete onboarding paperwork and implementation
- Maintain relationships with 20+ branch managers including weekly calls, quickstarts, and daily engagement
- Provide support to any merchant issues from beginning to end of sales process
- Experienced in resolving issues with difficult customers
- Utilize Salesforce, Sharepoint, and Microsoft Office Suite
Business Consultant II
First Data
02.2020 - 07.2021
- Partner with financial institutions to provide merchant service options to customers
- Create orders for new customers, enter additional cross sale orders for existing customers
- Issue credits and refunds
- Confirm shipping notices and arrivals with customer
- Provide support to any merchant issues from beginning to end of sales process
- Experienced in resolving issues with difficult customers
- Utilize Salesforce, Sharepoint, and Microsoft Office Suite
Teller
First State Bank
Saint Charles, MO
01.2018 - 01.2021
- Managed daily transactions, balances, auditing and account management
- Answered customer service calls relating to Mobile/Online Banking & Merchant services
- Utilized client management services such as Fiserv, Integrated Teller/Web Director
- Trained in BSA and Federal Regulation Compliance including Reg C, Reg D, & Reg E
- Practiced in daily fraud, OFAC & suspicious activity monitoring
- Responsible for Vault balances, auditing, and all Federal Reserve communications
- Performed daily ATM servicing duties
Teller
St. Johns Bank
01.2016 - 01.2017
- Handled daily transactions, balances, and auditing of accounts
- Maintained customer accounts, including verifying and updating customer information
- Answered customer service calls and resolved any inquiries or complaints
- Processed and confirmed orders of bank products for customers
- Fully versed in client service Jack Henry
- Operated as intermittent IT support for branch
Education
Associate of Arts -
St. Charles Community College
Cottleville, MO03-2026
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Canterbury Christ Church University
01-2018
Skills
- Salesforce platform expertise
- Skilled in Microsoft Office tools
- Technical Support
- Auditing
- Business strategy consulting
- Outside Sales
- Business Development
- Account Management
- Customer Relationship Management
- Learns new systems and processes quickly
- Analytical thinking
- Written communication
- Time management
- Critical thinking
- Relationship building
Timeline
Virtual Payment Advisor
PNC Bank
09.2021 - Current
Business Consultant II
First Data
02.2020 - 07.2021
Teller
First State Bank
01.2018 - 01.2021
Teller
St. Johns Bank
01.2016 - 01.2017
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Canterbury Christ Church University
Associate of Arts -
St. Charles Community College