Abiageal Brady
Mount Kisco,NY
Summary
Safety-focused Pool Operations Leader with expertise in training staff and enforcing health regulations. Skilled in communication, conflict resolution, and time management. Dedicated to creating a safe and engaging environment for patrons and colleagues while embracing new challenges.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Assistant Pool Manager
Pound Ridge Recreation
Pound Ridge, New York
05.2025 - Current
- Coordinated staff schedules with Director, ensuring optimal coverage during peak hours.
- Conducted regular inspections of pool facilities and reported maintenance needs.
- Supported customer service efforts by addressing guest inquiries and concerns.
- Trained new staff on operational procedures and safety standards.
- Coordinated smooth pool opening at start of each season and helped manage shutdown at end of summer.
- Provided guidance to staff on customer service best practices when interacting with guests or members of the facility.
- Monitored inventory levels and ordered supplies to ensure uninterrupted pool operations.
- Supervised staff during their shifts to ensure tasks are completed efficiently.
- Organized special events such as swim meets or pool parties in coordination with other departments within the facility.
- Ensured compliance with local health codes and other applicable laws related to pools operations.
- Delivered performance feedback for direct reports, contributing to staff development and accountability.
- Resolved complaints from customers in a timely manner while maintaining professionalism at all times.
- Prepared facility for swim competitions, games and pool parties.
- Identified and proposed repairs, annual maintenance and upgraded items.
- Assigned work to team members and evaluated performance against standards.
- created lesson plans for weekly in-service staff safety and customer service trainings
Babysitter
Emily Forbes
Pound Ridge, New York
09.2020 - Current
- Supervised children during playtime and educational activities.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Prepared nutritious snacks and meals for children.
- Coordinated daily schedules to balance nap times and activities for optimal child engagement.
- Responded calmly to children's needs and conflicts during playtime.
- Supported children in completing homework and school projects.
- Instructing children in basic hygiene practices such as brushing teeth or washing hands.
- Promoted healthy physical activity by organizing walks and outdoor games to enhance children's well-being.
- Enforced rules to teach good manners and maintain safe a safe environment..
- Provided regular updates to parents on children's needs and daily activities to ensure alignment on care.
- Establishing trust through consistent communication with both parents and kids.
- Remaining alert at all times while caring for multiple children simultaneously.
- Using problem-solving skills to anticipate potential issues before they arise.
- Adjusted sleep schedules based on children's needs.
- Provided medication as directed by parents.
- Provided transportation for children to various activities.
Office Assistant
Pound Ridge Recreation
Pound Ridge, New York
05.2025 - 07.2025
- Maintained accurate records and files for participant registrations and payments.
- Addressed patron inquiries and provided assistance, enhancing customer satisfaction.
- Handled incoming correspondence, directing messages to appropriate personnel promptly.
- Organized office supplies and equipment, ensuring availability for staff needs.
- Provided administrative support to staff members, including copying and scanning documents,and filing paperwork
- Organized and maintained filing system for paper documents and electronic files, improving accessibility.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Maintained confidentiality of sensitive information and documents.
Head Lifeguard
Pound Ridge Recreation
Pound Ridge, New York
06.2022 - 08.2024
- Led lifeguard team to consistently uphold safety protocols, enhancing overall safety standards.
- Supervised a team of lifeguards, providing guidance and instruction to ensure compliance with safety regulations.
- Conducted regular training sessions on emergency response and rescue techniques.
- Trained new hires on safety protocols, procedures, and customer service standards.
- Monitored pool area for hazards, maintaining a safe environment for guests.
- Enforced facility rules and regulations to promote a positive experience for all visitors.
- Communicated with patrons regarding safety procedures and pool activities clearly.
- Responded to emergencies swiftly, providing first aid and documenting incidents.
- Collaborated with management to improve operational procedures and safety measures.
- Oversaw inventory management of supplies for aquatic facility operations, ensuring readiness and compliance with safety standards.
Swim Instructor
White Plains Recreation
White Plains, New York
01.2022 - 06.2022
- Instructed swim classes for various age groups and skill levels.
- Crafted lesson plans that improved swimming techniques and maintained student engagement.
- Organized lesson plans according to the individual needs of students.
- Monitored student progress and provided individualized feedback.
- Designed and facilitated water safety activities, promoting awareness and skills among students.
- Supervised swimming areas to ensure safety and provide timely assistance to swimmers.
- Communicated effectively with parents regarding student performance and goals.
- Collaborated with fellow instructors to improve program offerings and practices.
Lifeguard
Pound Ridge Recreation
Pound Ridge, New York
06.2019 - 08.2021
- Provided immediate assistance to swimmers in distress or emergencies.
- Monitored pool area for safety and compliance with regulations.
- Enforced pool rules to ensure safety and compliance, fostering a secure environment for all guests.
- Coordinated safety drills and training sessions for staff and patrons, enhancing preparedness for emergencies.
- Used training and medical supplies to examine injured people and administer first aid.
- Communicated effectively with patrons about safety procedures and guidelines.
- Supported facility maintenance and ensured cleanliness of aquatic areas, promoting a safe and welcoming environment.
Education
Bachelor of Science - Psychology
The University of Alabama
Tuscaloosa, AL05-2026
High School Diploma -
Fox Lane High School
New York, NY06-2022
Skills
- Lifeguard certification and training
- CPR certification
- First aid response
- Water safety
- Safety compliance and regulations
- Swim lesson coordination
- Lesson delivery
- Incident documentation
- Policy enforcement and adherence
- Task supervision
- Staff training coordination
- Customer service and support
- Effective communication skills
- Conflict resolution
- Problem-solving skills
- Time management strategies
Languages
Spanish
Limited
Certification
Lifeguard
References
References available upon request.
Timeline
Assistant Pool Manager
Pound Ridge Recreation
05.2025 - Current
Office Assistant
Pound Ridge Recreation
05.2025 - 07.2025
Head Lifeguard
Pound Ridge Recreation
06.2022 - 08.2024
Swim Instructor
White Plains Recreation
01.2022 - 06.2022
Babysitter
Emily Forbes
09.2020 - Current
Lifeguard
Pound Ridge Recreation
06.2019 - 08.2021
Bachelor of Science - Psychology
The University of Alabama
High School Diploma -
Fox Lane High School