Customer Service Representative and Line Cook
The Pride Stores
12.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Assisted in inventory management by accurately tracking supplies and placing orders as needed.
- Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared and cooked meals according to recipes and customer specifications.
