STEPHEN HOLMES
Deltona,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Always looking for opportunities to grow as a person with a company. Looking for a long term position to Lead or Follow as needed. Passionate about promoting lasting customer service satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Customer Service Cashier /Line Cook
Wawa
Deltona, FL
01.2023 - Current
- Operated cash registers to process payments for goods and services.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Recommended, selected, located and obtained products to meet customer needs.
- Answered phone calls to assist customers with questions and orders.
Customer Sales Rep //Customer Service Rep
Afni Inc, Verizon
, United States
04.2021 - 01.2023
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales
- Computed total costs and profit requirements for customer sales to provide accurate pricing
- Delivered superior customer service to retain existing customers and attract future customers
- Worked independently with minimal supervision
- Prepared and deliver customer sales quotes
- Exceptional computer skills
Cook // Server // Manager
Wingstop
Opelika, United States
01.2020 - 12.2020
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty
- Led team of servers to consistently meet customer service and sales targets
- Completed daily procedure checklist and communicated changes to servers and kitchen staff
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes
- Evaluated kitchen employee performance, initiated disciplinary actions and reassigned staff to meet changing customer volumes
- Motivated staff to perform at peak efficiency and quality
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Cook // Server // Team Lead
Waffle House
Opelika, United States
06.2018 - 12.2019
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
- Answered customers' questions, recommended items and recorded order information
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems
- Increased sales significantly by upselling higher-end products to customers.
Education
GED -
Montgomery Job corps
Skills
- Sales Quotes
- Sales Rep
- Sales Targets
- Service Sales
- Account Management
- Cooking
- Kitchen
- Team Lead
- Tokens
- Retail Sales
- Customer Service
- Stocking
- Cash Handling
- Inventory
- Employee Performance
- Customer Service Oriented
- Pricing
- Multitasking
- BI-Lingual
- Bilingual
- Best Practices
- Verizon
- Excel
- Microsoft Excel
- Payment Collection
- Merchandise Restocking
- Guest Services
- Customer Complaint Resolution
- Customer inquiries
- Positive and professional
- Cross-selling abilities
- Product Knowledge
- Customer Satisfaction
- Telephone management
Personal Information
Title: Customer Sales Rep //Customer Service Rep
Languages
English - Intermediate
Awards
- Supervised team of 7+ staff members
- Used Microsoft Excel to develop inventory tracking spreadsheets
- Resolved product issue through consumer testing
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans
- Gained multiple promotions within a span of 5 month periods at more than one job
Timeline
Customer Service Cashier /Line Cook
Wawa
01.2023 - Current
Customer Sales Rep //Customer Service Rep
Afni Inc, Verizon
04.2021 - 01.2023
Cook // Server // Manager
Wingstop
01.2020 - 12.2020
Cook // Server // Team Lead
Waffle House
06.2018 - 12.2019
GED -
Montgomery Job corps
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