CHRISTINE CRUTCHER
Deltona,FL
Summary
Experienced elementary education professional with over 20 years of experience in rural and urban school settings. Skilled at creating engaging classroom environments to accommodate various learning styles. Utilizes a student-centered approach to promote academic progress and success for all students. Demonstrates strong organizational abilities, capable of managing multiple tasks with a positive attitude and dedication to supporting team goals.
Overview
26
26
years of professional experience
Work History
K-6 Classroom Teacher
Flagler County Schools
08.2024 - Current
- Prepared and administered grade-specific tests and examinations regulated by the school district to monitor students' growth and to report progress to parents, with gains of 86% growth.
- Taught core subjects of math, science, technology, and history.
- Met with parents to review Individualized Education Plans for at-risk students.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
Deli/Fresh Food Associate
Buc-ee's
01.2022 - 01.2023
- Greeted customers warmly and offered assistance in finding needed merchandise with a performance of 98% efficiency.
- Develop culinary skills as you prep bakery offerings, jerky, fudge, BBQ, and other restaurant menu items.
- Adhere to all the Company culinary recipes and measurements.
- Safely and effectively use a wide variety of kitchen equipment and appliances, including, but not limited to, floor mixers, slicers, ovens, and sharp knives.
Special Education Teacher K-5
Seminole County Public Schools
01.2020 - Current
- Collaborate to create differentiated lesson plans for learning styles, leading to a 50%
- Analyzed students' data and adjusted lesson plans to decrease behavior incidents
- Led a support team in implementing innovative educational techniques for 30 students diagnosed with disabilities.
Sortation Associate
Amazon
01.2019 - 01.2021
- Company Overview: leading logistics company
- Enhanced warehouse efficiency by strategically managing the buffering, splitting, and routing of packages to assigned totes or carts, a 30% decrease in shipping errors, and a 20% improvement in order processing time
- Orchestrated high-speed warehouse operations for packages weighing up to 70 lbs
- Accelerated from a seasonal role to a Sortation Associate within 3 months, demonstrating exceptional ethics and dedication to optimizing package sorting processes.
- Leading logistics company
Teacher 2nd - 4th
Advance Learning Academy
01.2018 - 01.2020
- Collaborate to create differentiated lesson plans for learning styles, leading to a 50%
- Analyzed students' data and adjusted lesson plans to decrease behavior incidents
- Led a support team in implementing innovative educational techniques for 30 students diagnosed with disabilities.
Customer Service Representative - ERS Emergency Road Service, Dispatcher
AAA, American Automobile Association
01.2017 - 01.2019
- Prioritization system for incoming emergency road service calls, 25% reduction in average resolution time and a 10% increase in first-call issue resolution rate, ensuring swift assistance for stranded motorists
- Spearheaded a data entry enhancement project for a logistics company
- Applied programs: D3, Language Line, Pushpins (Microsoft Streets & Tips), APS, PeopleSoft.
Customer Support Specialist, Mi, Manager Relief Team Lead, Leadership to Tech Support
AT&T
01.2013 - 01.2018
- Fulfilled call handling best practices with a 20% reduction in average call duration, enhancing customer service efficiency and satisfaction ratings by 15%
- Formulated interactive workshops outlining AT&T policies, empowering customers to navigate services, leading to a 30% reduction in service escalations and a 20% increase in on-time payments
- Engineered a multitasking system to manage customer support requests via email, chat, and phone reducing average handling time
- Trained a team of 20 developers on Mobile First design principles and the Myatt app, a 25% rise in positive user reviews
- Executed data entry tools specific to the job: MyCSP, Clarify & Telegence, SOA, MMS IC Tool, Metcalf, PEARS, RDI, and FaST programs.
Elementary School Teacher
Orange County Schools
08.1999 - 01.2012
- Handled challenging classroom behaviors with positive and affirming techniques, with a 90% behavior growth.
- Implemented multiple methods to improve student educational success.
- Improved delivery of instruction by analyzing and distilling test data to identify opportunities for intervention and enrichment. Making gains of efficiency and growth of 85%
- Coached teachers in effective instructional techniques, including scaffolding activities to promote student engagement.
Education
Master of Education - Reading & Curriculum And Instruction
Grand Canyon University
Phoenix, Arizona03-2010
Bachelor of Science - Elementary Education K-6
University of Central Florida
Orlando, Florida05-1996
Associate of Arts - Liberal Arts
Polk Community College
Polk, Florida05-1992
Skills
- Prioritization and task management
- Social-emotional learning facilitation
- Registered behavior specialist
- Financial record management
- Proficient in Microsoft Word
- Project planning, strategic planning
- Conflict resolution strategies
- Effective communication
- Leadership experience
- Data acquisition, interpretation
- Customer support expert, service representative
- Efficient package sorting
- Technical support for Android devices
Timeline
K-6 Classroom Teacher
Flagler County Schools
08.2024 - Current
Deli/Fresh Food Associate
Buc-ee's
01.2022 - 01.2023
Special Education Teacher K-5
Seminole County Public Schools
01.2020 - Current
Sortation Associate
Amazon
01.2019 - 01.2021
Teacher 2nd - 4th
Advance Learning Academy
01.2018 - 01.2020
Customer Service Representative - ERS Emergency Road Service, Dispatcher
AAA, American Automobile Association
01.2017 - 01.2019
Customer Support Specialist, Mi, Manager Relief Team Lead, Leadership to Tech Support
AT&T
01.2013 - 01.2018
Elementary School Teacher
Orange County Schools
08.1999 - 01.2012
Master of Education - Reading & Curriculum And Instruction
Grand Canyon University
Bachelor of Science - Elementary Education K-6
University of Central Florida
Associate of Arts - Liberal Arts
Polk Community College
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