Summary
Overview
Work History
Education
Skills
Timeline
Generic

Roy Chala

19790 SW 136th St.,FL

Summary

Dynamic Customer Service Supervisor with a proven track record at Wawa, skilled in complaint resolution and employee schedule management. Successfully identified service trends to enhance processes, fostering customer loyalty. Bilingual in English and Spanish, adept at generating reports and implementing project management techniques to boost team productivity.

Overview

3
3
years of professional experience

Work History

Customer Service Supervisor

Wawa
04.2023 - Current
  • Coached employees through day-to-day work and complex problems.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Identified customer service trends to provide recommendations for process and procedural improvements.
  • Researched and corrected customer concerns to promote company loyalty.
  • Implemented project management techniques to overcome obstacles and increase team productivity.

Cashier

Publix
08.2022 - 04.2023
  • Welcomed customers and helped determine their needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Restocked and organized merchandise in front lanes.

Education

High School Diploma -

South Dade Senior High
Homestead, FL
05-2022

Skills

  • Employee schedule management
  • Complaint resolution
  • Account updates
  • Time tracking
  • Report generation
  • Bilingual: English and Spanish

Timeline

Customer Service Supervisor

Wawa
04.2023 - Current

Cashier

Publix
08.2022 - 04.2023

High School Diploma -

South Dade Senior High

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