Eduarda Silva
Boca Raton
Summary
Focused professional with several years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems.
Customer-oriented professional with several-year progressive career focused on enhancing customer service with careful attention to detail and strong follow-through. Polished in assessing systems and developing strategies to reduce process lags. Outstanding organizational and customer-service abilities focused on driving team growth and business profitability.
Overview
7
7
years of professional experience
2018
2018
years of post-secondary education
Work History
Customer Service Supervisor
Gala Fresh Farms
Boca Raton
03.2024 - 12.2025
- Managed daily customer service operations at a leading fresh produce supplier.
- Trained staff on effective communication and conflict resolution techniques.
- Resolved customer inquiries regarding product selection and delivery options.
- Collaborated with sales team to enhance customer satisfaction strategies.
- Maintained product knowledge to assist customers with informed choices.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Monitored staff performance to ensure adherence to customer service standards.
Customer Service Manager
Western Beef Supermarket and Corporate Offices
Boca Raton
04.2019 - 03.2024
- Trained staff on effective communication and conflict resolution techniques.
- Implemented quality control measures to uphold company standards.
- Created and managed budgets for travel, training, and team-building activities.
- Proposed or approved modifications to project plans.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Reviewed completed work to verify consistency, quality, and conformance.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
- Conducted research and reviewed findings to solve customer issues.
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
- Provided resolution of unusual billing by conducting research, reviewing findings and making recommendations.
Education
Cieps
Porto Seguro , BahiaSkills
- Staff training
- Customer service
- Conflict resolution
- Performance monitoring
- Customer relationship management
- Operational improvements
- Strategic planning
- Problem solving
- Effective communication
- Team collaboration
- Time management
- Workflow coordination
- Multitasking and organization
- Leading team meetings
- Performance evaluations
- Employee schedule management
- Team management
- Account management
- Team building
- Handling escalations
- Team leadership
- Schedule coordination
- Delegating work
- Complaint resolution
- Workforce planning
- Sales support
- New hire training
- Team productivity
- Employee scheduling
- Empathy and patience
- Training programs
- Customer escalations
- Problem-solving
- Workforce optimization
- Policy enforcement
Languages
English
Full Professional
Spanish
Full Professional
Portuguese
Full Professional
References
References available upon request.
Timeline
Customer Service Supervisor
Gala Fresh Farms
03.2024 - 12.2025
Customer Service Manager
Western Beef Supermarket and Corporate Offices
04.2019 - 03.2024
Cieps