Justice Covington
Willingboro
Summary
Dynamic Customer Service Manager with a proven track record at Wawa, excelling in problem-solving and relationship building. Expert in regulatory compliance and team building, I fostered a positive work environment that enhanced employee retention and customer satisfaction. Committed to operational excellence, I implemented effective solutions that improved service delivery.
Overview
17
17
years of professional experience
Work History
Customer Service Manager
Wawa
01.2022 - Current
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Licensed Family Childcare Provider
Kim Green
06.2013 - 01.2022
- Monitored children's activities to verify safety and wellbeing.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Encouraged children's emotional and social development.
- Developed lessons and activities to promote children's physical and emotional development.
- Provided support and guidance to children in conflict resolution.
- Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
Customer Service Advocate
Foot Locker
02.2008 - 06.2010
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
High School Diploma -
Willingboro High School
Willingboro, NJ06-2011
Skills
- Meticulous attention to detail
- Regulatory compliance
- Talent allocation
- Time management
- Team building
- Problem-solving
- Performance evaluations
- Positive and constructive feedback
- Cash handling
- Customer service
- Negotiation expert
- Persuasive
- Relationship building
Timeline
Customer Service Manager
Wawa
01.2022 - Current
Licensed Family Childcare Provider
Kim Green
06.2013 - 01.2022
Customer Service Advocate
Foot Locker
02.2008 - 06.2010
High School Diploma -
Willingboro High School
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