Abid Liyaqat Mulla
Information Technology Officer
Thane
Summary
Highly motivated and experienced professional with a strong track record in senior-level assignments. Actively seeking new opportunities with a reputable organization. Committed to delivering exceptional results and driving success through strategic thinking and effective leadership. Demonstrating a proven ability to navigate complex challenges and adapt to dynamic environments. Dedicated to making a significant impact on the organization\'s growth and overall success. Ready to bring expertise, passion, and drive to contribute to the continued success of a high-repute company.
Overview
20
20
years of professional experience
2005
2005
years of post-secondary education
3
3
Languages
Work History
IT Officer
Qatar Civil Aviation Authority
03.2014 - Current
- Specify and assist in preparation of test plans for network performance related to installation, commissioning and functionality of system
- Assists in development and implementation of New Systems which includes System Analysis, Design, modification and recommend improvements
- Responsible for maintaining the Incident Root Cause Analysis as per the ISO procedures and policies.
- Troubleshoot and provide technical support for the Servers, PCs, MFP's, Laptops, Network Scanners, other IT Hardware Equipment's
- Providing the Monthly, Quarterly Systems PM's and taking the appropriate action to stop the spread in the ATC Secured Network Architecture
- Analyze and maintains ELOGS for the IT Hardware Equipment's using a Specialized Application as per the ITIL best practices
- Currently leading the Technical team in the Head Office and maintaining IT Security, Policies, drafting & maintaining IT Disaster Recovery plans
- Solely manage Active Directory users & Computers, MS Exchange servers, virtual servers, Blackberry services installation, configuration and support for Directors & other key users
- Take regular backups of emails, user data and core applications along with maintaining onsite & offsite backup
- Analyze organizational requirements and developing technological solutions to satisfy the same
- Provide first level support by troubleshooting issues through various mediums like phone, remote login and e-mail
- Provide support and train users / new users on new systems and assist the Management in checking settings & connections
- Assist in planning and executing various projects with adherence to core business goals along with selecting and implementing effective systems
- Assist in implementing project plans in accordance with allocated budgets and deadlines ensuring strict adherence to quality norms and SLAs
- Understand business requirements and advise users on technical best practices, troubleshooting methodologies and tools
- Co-ordinate all installation and up gradation of service components to meet the requirements of clients in accordance with agreed procedures
IT Technician
First Motors W.L.L. (Hyundai)
09.2008 - 03.2014
- Company Overview: Kingdom of Bahrain
- Manage and maintain IT & Communication Infrastructure, Networks, Windows Servers, MS Exchange 2010, Kerridge server on AIX, MS Windows, TMG, File & Print servers, etc.
- Kingdom of Bahrain
EDP Assistant
Al Hawaj Enterprise
02.2008 - 09.2008
- Company Overview: Kingdom of Bahrain
- Provided technical support and consultancy services to end users in resolving technical issues
- Managed the showroom, warehouse outlets transactions data to process and generate MIS reports
- Managed Active Directory users & computers, policies and corporate edition of antivirus / anti-spam
- Kingdom of Bahrain
Systems Manager / Network Administrator
Al Soroor Commercial Centre WLL
05.2005 - 01.2008
- Company Overview: Bahrain
- Led the IT department and solely responsible for designing, maintaining, administration of 2 branches of the office
- Identified new technologies and implemented the same for official purposes
- Prepared IT budgets, system / network documentation, SOPs and IT policies
- Co-ordinated with vendors for quotation, purchase orders and after sales follow-up
- Handled all activities related to administration and maintenance of LAN / WAN infrastructure
- Set up the network infrastructure for the company by building Intel-based servers and workstations
- Maintained network security policy, attended to & resolved server security issues and applied appropriate security patches and upgrades
- Involved in recommending, evaluating, purchasing and maintaining inventory of IT assets
- Bahrain
Education
Post Graduate Diploma - Computer Applications
NIIT
B Sc - Statistics
Mumbai University
Skills
- Active Directory administration
- Email security solutions expertise
- EDR Management
- Data backup strategy development
- Threat detection and response expertise
- ITIL best practices knowledge
- IT system management
- Skilled in Office 365 tools
- PABX configuration and setup
- Technology infrastructure management
Personal Information
- Visa: Employment
- Date of Birth: 12/14/82
- Driving License: Valid across Qatar
Timeline
IT Officer
Qatar Civil Aviation Authority
03.2014 - Current
IT Technician
First Motors W.L.L. (Hyundai)
09.2008 - 03.2014
EDP Assistant
Al Hawaj Enterprise
02.2008 - 09.2008
Systems Manager / Network Administrator
Al Soroor Commercial Centre WLL
05.2005 - 01.2008
B Sc - Statistics
Mumbai University
Post Graduate Diploma - Computer Applications
NIIT
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