Darius Malone
Cyber Security Watch Officer
Upper Marlboro,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
7
7
Certifications
Work History
Cyber Security Watch Officer
Leidos
2 2021 - Current
- Support the Pentagon Battle Captains with all Cyber Defense and Network Assurance issues to include making recommendations regarding Indicators of Compromise (IOC), malicious cyber activity, and the overall security posture of our networks
- Provide technical oversight of information security services and customer support initiatives
- Identify problems, determine accuracy and relevance of a broad range of technical information
- Use sound judgment to generate, evaluate, and execute alternative courses of action
- Produce timely, effective, decision-quality technical recommendations to support senior leadership
- Oversee all network defense operations and be familiar with the operations process flow and execution
- Coordinate and collaborate with internal DISA elements and mission partners to share the understanding and impact of day-to-day malicious cyber activity
- Maintain awareness of all pertinent directives, orders, alerts, and messages to include the preparation and of daily situational awareness and operational updates.
- Enhanced team performance through ongoing training initiatives and cross-functional collaboration opportunities.
- Effectively communicated technical information to non-expert stakeholders in easily understandable terms.
Cyber Security Analyst
General Dynamic (GDIT)
11.2016 - 01.2021
- Conduct cyber incident and event monitoring
- Identify network computer intrusion evidence and perpetrators
- Investigate computer fraud or other electronic crimes, crack files and system passwords, detect steganography and recover deleted, fragmented and corrupted data from digital media of all types
- Ensure chain of custody and control procedures, document procedures and findings in a manner suitable for courtroom presentation and prepare comprehensive written notes and reports
- Use malware (APT) analysis to develop IDS signatures (Snort), FW rules, AV signatures, and create ArcSight channels/reports for APT specific threats
- Provide basic ArcSight administration such as channel creation, server backups, and user creation/management.
Service Desk Shift Lead
CSRA Inc.
06.2016 - 11.2016
- Responsible for leading and managing a team of service desk professionals to deliver excellent technical and non-technical customer support to the users
- Develop and implement service desk procedures
- Ensure resolution of daily and escalated customer issues of a complex scope that impact the team and overall business objectives
- Manage help desk resources for optimal performance
- Monitor queue and metrics, tracking performance and situational issues in real time, responding accordingly per procedures.
- Maintained high levels of customer satisfaction by consistently meeting or exceeding quality assurance metrics.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Service Desk Specialist
CSRA Inc. (Apex Systems)
02.2016 - 06.2016
- Provide enterprise management, operations, engineering, maintenance and support services for the Army National Guard enterprise, including the GuardNet XXI Wide Area Network, GKO, Active Directory and Exchange 2003, security operations, service desk, and video/audio conferencing service
- Perform troubleshooting, resolution or escalation of email requests applications
- Responsible for ensuring critical support issues are escalated as appropriate with internal and external sources to meet or exceed agreed upon service level agreement guidelines
- Proactively create, improve Knowledge Management Articles and adopt best practices.
Tier 2 Service Desk Specialist
The Graduate School USA (JRH Consultants)
09.2015 - 02.2016
- Handle an average of 30 calls per day and prioritize and escalate issues where required
- Diagnose, troubleshoot and resolve a wide range of software, hardware and network issues
- Install, configure and modify hardware and software to ensure optimal performance using Altiris Deployment Agent
- Monitor, log and track all phases of help desk support using Remedy Ticketing Service
- Provide customer service support to on-site and network users
- Perform on-site hardware upgrades, repairs, and maintenance
- Create and manage end user accounts using Active Directory
- Create and manage email accounts using MS Office 365
- Create computer image and manage the deployment of new hardware/software
- Assist in the installation of Dell SANS and Firewalls.
Volunteer Helpdesk
Prince George's Community College
09.2014 - 12.2014
- Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues
- Excelled in asking probing questions and researching, analyzing and rectifying problems.
Education
A.A in Information Tech Systems -
Prince George's Community College
Largo, MDundefined
TAA INsTEP Hybrid Technology Program
Largo, MDundefined
Charles Herbert Flowers High School Science and Technology Program
Springdale, MDSkills
Problem Identification/Analysis
Computer Certifications
- A+, 09/01/14
- Security+, 11/01/14
- Network+, 10/01/14
- ESM320 – ArcSight ESM Advanced Analyst, 08/01/18
- ITIL, 10/01/16
- CEH, 03/01/18
- Forescout Administrator Training FSCA, 09/01/20
Certification
CompTIA A+
Timeline
Forescout Administrator Training FSCA
09-2020
ESM320 - ArcSight ESM Advanced Analyst
08-2018
Certified Ethical Hacker (CEH)
03-2018
Cyber Security Analyst
General Dynamic (GDIT)
11.2016 - 01.2021
ITIL
10-2016
Service Desk Shift Lead
CSRA Inc.
06.2016 - 11.2016
Service Desk Specialist
CSRA Inc. (Apex Systems)
02.2016 - 06.2016
Tier 2 Service Desk Specialist
The Graduate School USA (JRH Consultants)
09.2015 - 02.2016
CompTIA Security+
11-2014
CompTIA Network+
10-2014
CompTIA A+
09-2014
Volunteer Helpdesk
Prince George's Community College
09.2014 - 12.2014
Cyber Security Watch Officer
Leidos
2 2021 - Current
A.A in Information Tech Systems -
Prince George's Community College
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TAA INsTEP Hybrid Technology Program
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Charles Herbert Flowers High School Science and Technology Program