Abida Siwani
Richmond,Texas
Summary
Accomplished Assistant Manager with 20 + years banking experience , concentrating on Branch Banking, Deposit Operations , Compliance , Sales and Service with knowledge of Financial Services and Credit Offerings with excellent Leadership and Communication skills.
Overview
27
27
years of professional experience
Work History
Personal Banker
Prosperity Bank
08.2023 - Current
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Promoted financial products by maintaining excellent service offering knowledge.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings as Personal Banker.
Assistant Branch Manager/ Compliance and Operations Officer
HAB Bank
01.2001 - 05.2023
- Branch Operations Manager handling all Operational matters, Compliance , International Wire Transfers, International Trade Finance, Sales and Service of HNW individuals in US and Overseas
- Member of the Compliance Committee
- Prepare Due Diligence Report on Large Dollar Transactions, SAR Report and BSA Call Report
- Monitoring repayment of Commercial Real Estate Portfolio
- Review and Submit completed Funds Request of Borrowing Base Clients for Factored Accounts
- Accounts Receivable, Payments of Letters of Credit , Documentary Collection
- Monitoring Branch Audits in a very strict Compliance Culture with External and Internal Auditors
- Deposit Mobilization
- Approve proper documentation for all account opening of various types of Commercial / LLC / Trusts / IOLA / Landlord Tenancy accounts , CDARS / ICS accounts
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Supervise, Manage, Monitor the team and evaluate the each staff to enhance the Branch Performance.
Customer Services Representative / Universal Banker
North Fork Bank
02.1999 - 12.2000
- Open and close the Branch
- In charge of for all operations from teller line to proving the ATM to the Platform in absence of the Assistant Manager
- Responsible for tracking reports on large transactions, money market accounts
- Monitor significant balance change in client accounts
- Earn a recognition for exceeding the goal for Branch in Business loan in the Small Business Loans promotion
- Completed the required checklist of obtaining the documents from loan customers
- Submit the clients loan application to the credit department
- Work with broker and client on the progress of the loan
- Work on loan maturity and follow up with clients to renew or refinance the loan
- Completed site visits on approved Business loans
- Analyze and make decision for all adjustments for credits and debit to the clients account
- Enhanced promotional sales activity for the Branch.
Teller / Cross Trained CSR
Fleet Bank
06.1997 - 11.1999
- Process client transaction at the teller window
- Assist customer to open and close accounts, credit cards savings account
- Telemarketing, Cross selling investments
- Sales Tracking
- Responsible for many successful projects like home equity and Business promotions
- Making sales goals for the Branch.
Education
Bachelors in Commerce -
Burhani College India
Skills
- Banking
- Operations Management
- Business Development
- Team Development
- Compliance Management
- Operational Efficiency
- Audit preparation
- Staff education and training
- Loan application evaluation
- Account Management
Timeline
Personal Banker
Prosperity Bank
08.2023 - Current
Assistant Branch Manager/ Compliance and Operations Officer
HAB Bank
01.2001 - 05.2023
Customer Services Representative / Universal Banker
North Fork Bank
02.1999 - 12.2000
Teller / Cross Trained CSR
Fleet Bank
06.1997 - 11.1999
Bachelors in Commerce -
Burhani College India
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