Abida Sujudi
West Jordan,Utah
Summary
Customer Success Manager with 3+ years of experience in client-facing roles and healthcare. Skilled in managing high-volume client relationships, resolving complex issues, and supporting daily operations in fast-paced environments. Experienced using CRM and internal systems to track data, manage workflows, and deliver reliable results.
Overview
4
4
years of professional experience
Work History
Customer Success Manager
Humana
Salt Lake City, UT
04.2025 - Current
- Managed a portfolio of more than 70 clients, ensuring seamless onboarding, compliance, and high-quality post-enrollment customer experience.
- Drove client engagement and adoption by guiding customers through available tools and resources and providing ongoing support to increase utilization.
- Analyzed member eligibility, enrollment barriers, and account issues while collaborating cross-functionally with internal teams to resolve cases efficiently and improve customer retention.
- Built and maintained strong relationships with providers, partners, and community stakeholders that improved access and supported client needs.
Medical Assistant Float Lead
Granger Medical
Taylorsville, UT
06.2023 - 04.2025
- Established strong reputation with physicians and management for enhancing clinic efficiency in high-pressure environments, leading to frequent provider requests for support.
- Supported operations across 10+ specialty clinics, adapting to new workflows and managing care for 20-30 patients per shift to ensure smooth clinic operations.
- Enhanced documentation accuracy by ensuring vitals, treatment details, provider orders, and follow-up instructions were completed correctly, reducing errors and facilitating process improvement.
Patient Service Representative Float
Granger Medical
Taylorsville, UT
05.2022 - 06.2023
- Functioned as a key communications liaison among patients, providers, and staff, promoting timely delivery of important information and ensuring patients felt understood and addressed.
- Managed high-volume patient intake, ensuring accurate insurance verification, billing coordination, and records management.
- Collaborated with management teams in monthly meetings to identify service challenges and implement solutions, contributing to improved service delivery and overall performance.
Education
Bachelors of Science - Psychology
University of Utah
Salt Lake City, UT05-2025
Skills
- Client management
- Customer growth
- Account management
- Onboarding and problem solving
- Data analysis
- Process improvement
- Cross-functional teamwork
- Salesforce expertise
- EHR/EMR systems
- Microsoft Excel and Office skills
- Vantage proficiency
- Sunfire and Lighthouse knowledge
- AI tools utilization
- Presentation skills
Timeline
Customer Success Manager
Humana
04.2025 - Current
Medical Assistant Float Lead
Granger Medical
06.2023 - 04.2025
Patient Service Representative Float
Granger Medical
05.2022 - 06.2023
Bachelors of Science - Psychology
University of Utah