ADAEZE OGBUAKU
Fuuz
8
years of professional experience
1
Certification
Customer Success and SaaS professional with experience in implementation management, client onboarding, retention, and enterprise customer engagement. Skilled in project management, cross-functional collaboration, and driving customer adoption through data-driven strategies and consultative support.
Work History
Customer Success Manager
3 Months- Managed enterprise SaaS accounts, enhancing onboarding and retention processes.
- Partnered cross-functionally to elevate customer experience through collaborative initiatives.
- Identified potential areas for business expansion and reduce churn risk.
- Utilized CRM systems to track customer interactions, ensuring timely follow-ups and proactive support solutions.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
Implementation Specialist | Project Manager
1 Year 6 Months- Lead enterprise SaaS implementations and onboarding.
- Facilitated adoption and training initiatives to enhance customer success.
- Collaborated with sales and engineering teams to develop tailored client solutions.
- Developed training materials and conducted sessions to ensure successful adoption of new systems among end-users.
- Led cross-functional teams to implement software solutions, enhancing operational workflows and user experience.
Industrial Engineer
1 Year- Optimized processes to enhance manufacturing efficiency.
- Tracked KPIs and analyzed data to inform operational strategies.
- Led process improvement initiatives to enhance manufacturing efficiency and reduce waste.
- Analyzed production data to identify bottlenecks and recommend solutions for optimized workflows.
Sales Engineer
6 Months- Delivered tailored SaaS demos and developed client-specific solutions to address unique needs.
- Facilitated employee onboarding processes and go-to-market initiatives.
- Developed and delivered technical presentations to clients, showcasing product features and benefits.
- Collaborated with sales team to design customized solutions addressing specific client needs.
- Conducted product demonstrations and training sessions for customers, enhancing their understanding and usage.
Production & Quality Engineer
9 Months- Enhanced operational efficiency and quality processes through targeted assessments.
- Spearheaded continuous improvement initiatives that minimized waste across production lines.
- Led quality assurance initiatives to enhance product reliability and compliance with industry standards.
- Developed and implemented process improvements, reducing defects and increasing overall production efficiency.
Project Manager
1 Year- Managed 200+ projects, ensuring adherence to schedule and budget constraints.
- Enhanced project tracking processes using JIRA and Monday.com, resulting in improved visibility and accountability.
- Led cross-functional teams to deliver projects on time and within budget.
- Developed project plans and timelines, ensuring alignment with organizational goals.
Material Controls Specialist
1 Year 2 Months- Streamlined ERP reporting to improve supply chain visibility.
- Leveraged digital tools to enhance operational efficiency.
- Managed inventory levels to ensure optimal stock availability and minimize shortages.
- Coordinated material flow across departments to enhance operational efficiency.
- Implemented tracking systems for raw materials, improving accuracy of inventory records.
Quality Engineering Intern
2 Months- Applied Lean Six Sigma methods to streamline processes and enhance quality.
- Conducted root cause analysis to identify issues and implement corrective actions.
- Developed and executed quality assurance testing protocols to ensure product compliance with industry standards.
- Collaborated with cross-functional teams to identify and resolve quality-related issues in manufacturing processes.
- Analyzed data from quality control inspections to drive continuous improvement initiatives and enhance product reliability.
Continuous Improvement Engineering Intern
11 Months- Developed process improvement frameworks with Power BI and R to enhance data analysis.
- Enhanced workflows through collaboration with team members to streamline processes. through cross-functional collaboration.
- Assisted engineering teams in developing project plans and timelines for energy infrastructure projects.
- Conducted data analysis to support decision-making on resource allocation and project feasibility.
- Collaborated with cross-functional teams to ensure compliance with safety regulations and industry standards.
Education
Bachelor of Science - Industrial Engineering
Skills
Customer Success Management
SaaS onboarding
Client Lifecycle Management
Enterprise Account Management
CRM platforms
Upselling strategy
Customer Journey Mapping
Agile methodologies
SaaS Product Adoption
Data analytics
Customer Insights Analysis
Process optimization
Industrial Engineering Practices
Client management
Customer Retention Strategies
Customer Support Operations
Certification
- Professional Scrum Master I (PSM I) – Scrum.org
- Certified MODAPTS Practitioner
Timeline
Customer Success Manager
Fuuz
04.2026 - CurrentRead More
Implementation Specialist | Project Manager
Fuuz
01.2025 - CurrentRead More
Industrial Engineer
Ford Motor Company
10.2023 - 10.2024Read More
Sales Engineer
Careerist
04.2023 - 10.2023Read More
Production & Quality Engineer
Shinola
10.2022 - 07.2023Read More
Project Manager
Consumers Energy
10.2021 - 10.2022Read More
Material Controls Specialist
Illinois Tool Works
08.2020 - 10.2021Read More
Quality Engineering Intern
Illinois Tool Works
06.2020 - 08.2020Read More
Continuous Improvement Engineering Intern
DTE Energy
01.2019 - 12.2019Read More
Wayne State University
Bachelor of Science from Industrial Engineering
Read More