Teresa Yanez
Dallas
Summary
Bilingual (English/Spanish) Customer Success professional with 15+ years of experience providing exceptional customer support, managing accounts, resolving complex issues, and supporting sales and operational teams. Skilled in customer relationship management, account maintenance, claims resolution, payment processing, order management, and cross-functional collaboration. Recognized for strong communication, problem-solving abilities, attention to detail, and the ability to build trusted relationships with customers and internal teams. Authorized to work in the US for any employer
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Success Manager
Betterware USA
Addison, TX
03.2024 - 04.2025
- Managed customer relationships by providing bilingual support, account assistance, and timely resolution of customer needs.
- Conducted customer follow-ups to improve engagement, satisfaction, and retention.
- Supported sales initiatives through product recommendations and customer-focused solutions.
- Identified opportunities for additional products and services based on customer needs.
- Maintained accurate customer records, tracked interactions, and updated account information.
- Responded to customer inquiries professionally while maintaining company service standards.
Customer Service Specialist II
Vari
Coppell, TX
01.2022 - 05.2023
- Managed customer accounts and supported order processing for government, healthcare, education, and commercial customers.
- Coordinated with Sales, Operations, Product, and Warehouse teams to ensure accurate order fulfillment.
- Reviewed account information, payment details, delivery requirements, and customer specifications.
- Processed returns, exchanges, and claims while providing timely customer resolutions.
- Assisted with process improvements, team meetings, and employee training.
- Supported product launches through testing, troubleshooting, and customer feedback.
Bilingual Customer Service Specialist / Claims Analyst
Barcel USA, LLC
Coppell, TX
03.2019 - 08.2021
- Provided bilingual customer support while managing account inquiries, product issues, and claims.
- Investigated damaged, missing, and incorrect product claims and coordinated resolutions.
- Collaborated with Sales, Logistics, Supply Chain, Planning, and Warehouse departments.
- Managed high-volume email and phone communication while maintaining accurate documentation.
- Prepared reports and updates to support customer service and sales teams.
Bilingual Customer Service Specialist
Camera Ready Cosmetics
Addison, TX
04.2018 - 02.2019
- Managed customer accounts, inbound/outbound communications, and product support.
- Processed payments, refunds, credits, and account updates for retail and commercial customers.
- Provided product recommendations and assisted customers with purchasing decisions.
- Coordinated with warehouse teams regarding inventory, shipping, and order updates.
- Supported online customer service through email, chat, and website assistance.
Bilingual Customer Service Representative
BioInnovations
Rockwall, TX
05.2016 - 03.2018
- Managed customer accounts, payment inquiries, replacement orders, and product support.
- Assisted customers with account updates, payment history, and payment arrangements.
- Maintained accurate records and collaborated with internal teams to resolve customer concerns.
Account Manager – Collections
Santander Consumer USA
Lewisville, TX
03.2013 - 05.2016
- Managed consumer accounts while assisting customers with payment solutions and account resolutions.
- Reviewed account histories, documented interactions, and provided professional customer support.
- Maintained compliance with federal and state regulations when handling financial accounts.
- Assisted with employee training and special projects.
Bilingual Customer Service Representative
REDC Default Solutions
Plano, TX
10.2012 - 03.2013
- Assisted customers with mortgage assistance programs, account updates, and documentation requirements.
- Managed escalated concerns while providing accurate information and follow-up.
- Partnered with loan specialists to support customer needs and account resolution.
Bilingual Customer Service Specialist II
North Texas Tollway Authority
Plano, TX
05.2011 - 10.2012
- Supported Inbound/Outbound calls, Account Management, Accounts Payable/Receivable, Collection on Past Due for Active and Closed Accounts.
- Customer Service, resolution of escalated complaints, Payment History knowledge, Payment Plan Assistance on delinquent accounts, special projects, conducted online assistance with website navigation, Call Backs, Email Response Assistance, Training New Employees.
Bilingual Customer Service Team Lead
BeautiControl Inc.
Carrollton, TX
10.2008 - 07.2010
- Led customer service operations while supporting consultants, customers, and internal departments.
- Managed escalated issues, account questions, payments, and product inquiries.
- Trained employees and supported process improvement initiatives.
Education
High School Diploma -
Moises E. Molina High School
Dallas, TXMedical Assistant Certification -
Hi-Tech Institute
Irving, TX12.2004
High School Diploma -
Moises E Molina High School
Dallas, TX05.2001
Skills
- Right Fax
- Agile
- Customer support
- Microsoft Teams
- Attention to detail
- OUTLOOK
- Leadership
- Customer issue escalation
- Conflict management
- Customer communication
- Salesforce
- KNOWLEDGE MANAGEMENT
- Front Desk
- Order inquiry handling
- Customer service manager experience
- Skype
- Communicational Skills
- Microsoft Office
- Greeting customers
- Data entry
- Fashion Retail
- Share Drive
- Ship station
- Order processing
- Microsoft Word
- EXCEL
- Cisco Agent Desktop/Cisco IP communicator
- WORD
- Adobe
- Time Management
- Order Processing & Fulfillment
- Manager experience
- CREDIT
- FILING
- Customer retention
- Process improvement
- ACCOUNTS PAYABLE
- Bilingual Spanish
- Supply Chain
- EDI
- Credit Review
- Payment Processing
- Cashiering
- Interactive Client
- Teamwork
- Cross-selling
- Account management experience
- Google Workspace
- Phone customer support
- Stocking
- ORACLE
- Technical support Receptionist
- ACCOUNTS PAYABLE/RECEIVABLE
- Computer literacy
- Operations Management
- Account analysis
- Managing customer accounts
- Sales
- Account Management
- In-person customer service
- Bilingual
- Claims Processing
- Handling customer exchanges
- INVENTORY
- Microsoft Excel
- Shopify
- Phone communication
- Depositing cash
- CSR
- SAP CRM
- Government agency customer support
- Billing issue inquiries
- Call center agent experience
- Upselling
- Team management
- Organizational Skills
- CISCO
- Phone etiquette
- WMS
- Windows
- Staff training
- Internal employee customer service
- Call Center
- CRM software
- AS400
- Inventory Control
- Customer Success Management
- Analysis Skills
- ALPHA/NUMERIC
- Computer operation
- Escalation Resolution
- POS Training & development
- Managing teams in a customer support role
- Communication skills
- AUDIT
- Customer support experience within retail industry
- Law office
- Cash Handling
- SAP
- Shipping
- Logistics
- Hands-on training
- Customer returns handling
- Customer service
- UPS
- Computer Skills
- Sales support
- Live chat
- Claims Investigation & Resolution
- Microsoft PowerPoint
- Email customer support
- Making change
- Client rapport building
- Typing
- Relationship management
- Order entry
- Continuous improvement
- Individual consumer customer service
- Payment Processing & Account Support
- Customer inquiry handling
- Microsoft Outlook
- Phone call management
- Ship hero
- B2B sales
- Retail sales
Certification
- Certified Medical Assistant
- Non-CDL Class C Driver's License
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Success Manager
Betterware USA
03.2024 - 04.2025
Customer Service Specialist II
Vari
01.2022 - 05.2023
Bilingual Customer Service Specialist / Claims Analyst
Barcel USA, LLC
03.2019 - 08.2021
Bilingual Customer Service Specialist
Camera Ready Cosmetics
04.2018 - 02.2019
Bilingual Customer Service Representative
BioInnovations
05.2016 - 03.2018
Account Manager – Collections
Santander Consumer USA
03.2013 - 05.2016
Bilingual Customer Service Representative
REDC Default Solutions
10.2012 - 03.2013
Bilingual Customer Service Specialist II
North Texas Tollway Authority
05.2011 - 10.2012
Bilingual Customer Service Team Lead
BeautiControl Inc.
10.2008 - 07.2010
High School Diploma -
Moises E. Molina High School
Medical Assistant Certification -
Hi-Tech Institute
High School Diploma -
Moises E Molina High School