Abiel Pena Cantu
Edinburg,TX
Summary
Dedicated Customer service representative professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Reliable employee seeking a position where I can use my knowledge, excellent communication and good judgment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Censustaker
US Census Bureau
Mcallen, Texas
08.2020 - 09.2020
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Delivery Driver
Ochoa's Pharmacy
Edinburg, TX
03.2013 - 02.2014
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Collected money for merchandise delivered.
Runner
Ecorec Recycling
Edinb Urg, Texas
12.2012 - 06.2013
- Provided excellent customer service while meeting challenging time goals.
- Ran errands for various employees throughout company.
- Directly interacted with customers at each location to build loyalty.
- Maintained accurate logs of all deliveries and trips.
- Performed other duties such as data entry.
- Would go to the bank to make deposits. Also to the post office to send packets to customers
Workforce Development Specialist
Texas Workforce Comission
Edinburg, TX
07.1986 - 03.2012
- Obtained and recorded job vacancies from variety of employers and contacted employers to gain additional critical information.
- Guided program participants through enrollment processes using WorkinTexas website
- Hosted job fairs to bring together job seekers and employers.
- Performed complete assessment of job seeker's education, skills and work history to identify detrimental factors.
Office Clerk
US Census Bureau
McAllen, TX
01.2000 - 06.2000
- Interacted with customers by phone, email or in-person to provide information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
Intake Representative
Motivation Education And Training
Edinburg, TX
07.1986 - 01.1987
- Interviewed customers searching for work and completed WIT applications via data entry
- Answered phone calls and provided new clients with required paperwork to initiate service.
General Office Clerk
University Of Texas Rio Grande Valley
Edinburg, TX
12.1983 - 04.1984
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Handled client correspondence and tracked records to foster office efficiency.
- Provided clerical support to company employees by copying, faxing and filing documents.
Office Clerk
Job Training Partnership Act
Edinburg, TX
12.1983 - 04.1984
- Interacted with customers by phone, email or in-person to provide information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
Education
Bachelor of Science - Computer And Information Sciences
The University of Texas Rio Grande Valley
Edinburg, TX12.2024
Skills
- Dependable and Responsible
- Good Telephone Etiquette
Accomplishments
- Used Microsoft Excel to data enter my timesheets
- Collaborated with an elite team in the development of Unemployment Redesign Project
- One of my ideas was implemented which was adding change of address to the back of the Claim form
- Supervised team of Two staff members.
- Documented and resolved Workforce complaints which led to resolve workplace separations
Affiliations
International Association of Personnel in Employment Security.
National Workforce Institute
Certification
- Licensed Notary Public in the State of Texas
- Certified Income Tax Preparer
Carpentry; Woodworking; Web surfing
I enjoy spending time doing small carpentry projects.
I have tools for woodworking such as routers and power saws.
I love surfing the net. Like to research information online
Languages
English
Full Professional
Spanish
Native or Bilingual
French
Elementary
Portuguese
Elementary
Timeline
Censustaker
US Census Bureau
08.2020 - 09.2020
Delivery Driver
Ochoa's Pharmacy
03.2013 - 02.2014
Runner
Ecorec Recycling
12.2012 - 06.2013
Office Clerk
US Census Bureau
01.2000 - 06.2000
Workforce Development Specialist
Texas Workforce Comission
07.1986 - 03.2012
Intake Representative
Motivation Education And Training
07.1986 - 01.1987
General Office Clerk
University Of Texas Rio Grande Valley
12.1983 - 04.1984
Office Clerk
Job Training Partnership Act
12.1983 - 04.1984
Bachelor of Science - Computer And Information Sciences
The University of Texas Rio Grande Valley