
Achieved operational continuity through effective management of mission-critical environments with over 8 years of experience.,Maximized KPI and SLA performance by leading technical teams and optimizing workload prioritization.,Resolved incidents and implemented preventive maintenance strategies to enhance system reliability.
Technician Leadership, Work Allocation & Performance Management
Incident Response, RCA, Change Management (ITIL-aligned)
Hardware/Device Troubleshooting & Diagnostics
Infrastructure Operations (Server, Network, Cabling, Automation Systems)
KPI/SLA Analysis, Ticket Management & Operational Reporting
Safety Compliance, Risk Mitigation & Physical Security Procedures
Process Standardization, SOP Optimization & Quality Assurance
Cross-Functional Collaboration with IT, Engineering & Support Teams
SCADA, EMS, WMS, ATOM, HMI, SAP
SQL, SSRS, Microsoft Excel (Pivots/Cubes)
RF Hardware, Conveyor/ASRS Automation Systems
Operational KPIs, RCA, Incident Logs, SOP Development
Microsoft Office Suite