Abigaelie Saint-Amour
Naples,FL
Summary
Dynamic team member at Shake Shack holding over 2 years worth of kitchen experience with a proven track record in delivering exceptional customer service in under 6 minutes and maintaining high standards of cleanliness throughout both FOH and BOH. Skilled in food preparation and problem-solving, I effectively addressed customer concerns, ensuring satisfaction and loyalty. Recognized for my attention to detail and ability to thrive in fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Member
Shake Shack
Naples, FL
11.2025 - Current
- Delivered exceptional customer service in fast-paced environment.
- Assisted in maintaining cleanliness and organization of dining area.
- Prepared food items following standardized recipes and safety procedures.
- Operated cash register, processed transactions accurately and efficiently.
- Participated in training sessions to enhance product knowledge and skills.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
Culinary Student
Gulf Coast High School - Culinary I & II
Naples, FL
08.2024 - 05.2026
- Prepared diverse culinary dishes utilizing techniques learned in hands-on training.
- Assisted chefs in managing kitchen operations, ensuring timely meal preparation and presentation.
- Collaborated with peers on menu planning and recipe development to enhance culinary creativity.
- Maintained cleanliness and organization of workstations to adhere to food safety standards.
- Demonstrated knife skills and cooking methods during practical assessments and classroom activities.
- Conducted ingredient inventory checks, supporting efficient kitchen supply management practices.
- Developed a strong understanding of food safety procedures, resulting in consistently maintaining a clean and sanitary work environment.
- Enhanced culinary skills by participating in various hands-on cooking courses and workshops.
- Improved team collaboration by effectively communicating with fellow students during group projects and assignments.
- Assisted instructors in the preparation and execution of cooking demonstrations, showcasing culinary expertise to peers.
Education
High School Diploma -
Gulf Coast High School
Naples5 2027
Skills
- Customer service
- Problem-solving
- Attention to detail
- Following instructions
- Food preparation
- Kitchen safety
- Knife skills
- Food handling
- Temperature control
- Cooking techniques
- Community service
- Courageous leadership
- Personal responsibility
- Uniform maintenance
- Self-discipline
- Quick learner
- Innovative thinking
- Customer relations
- Organization
- Cleanliness
- Cross-contamination prevention
- Dependable and reliable
Certification
- ServSafe Manager - Jan/2025
- Project Management (PMI) - Jan/2024
- Entrepreneurship - Jan/2023
Timeline
Team Member
Shake Shack
11.2025 - Current
Culinary Student
Gulf Coast High School - Culinary I & II
08.2024 - 05.2026
High School Diploma -
Gulf Coast High School