Summary
Overview
Work History
Education
Skills
Timeline
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Abigail Allen

Aragon,GA

Summary

Motivated customer service agent with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

7
7
years of professional experience

Work History

Waitress

Jeffersons
05.2022 - 07.2022
  • Kept server areas clean and stocked to increase efficiency while working tables
  • Remained calm and poised when dealing with difficult customers or during busy shifts
  • Used cash registers and credit card machines to cash out customers
  • Greeted new customers, discussed specials, and took drink orders
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
  • Bussed and reset tables to keep dining room and work areas clean
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant
  • Supported needs of 10- person wait staff who attended to specific needs of countless customers daily for bar restaurant with social relevancy and intentionality

Customer Service Agent

SYKES
04.2017 - 04.2018
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Managed over 50 customer calls per day
  • Increased sales by 10%

Mod Team Associate

Walmart
12.2015 - 04.2016
  • Monitored and replenished display inventory and restructured according to available stock.
  • Collaborated with store managers to determine best placement for merchandise displays.
  • Organized store merchandise racks by size, style, and color.
  • Created visual displays to highlight new and featured products.
  • Arranged consistent shelves, bins, and racks at 1 locations by following established planograms

Cashier

Dollar General
05.2015 - 07.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Lines was always down faster then other peoples lines

Education

High School Diploma -

Pepperrell High School
Rome, GA
05.2016

Skills

  • Outstanding communication skills
  • Documentation and reporting
  • Exemplary work ethic
  • Microsoft Office Suite proficiency
  • Sales expertise
  • Complaint resolution
  • Creative problem solving

Timeline

Waitress

Jeffersons
05.2022 - 07.2022

Customer Service Agent

SYKES
04.2017 - 04.2018

Mod Team Associate

Walmart
12.2015 - 04.2016

Cashier

Dollar General
05.2015 - 07.2015

High School Diploma -

Pepperrell High School

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Abigail Allen