Abigail Andrade
Duncanville
Summary
Hardworking and bilingual Customer Service Representative, with a strong focus on helping customers and supporting team goals. Able to work well independently or with others. Ready to bring my skills to a company where I can grow and make a difference.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
ThredUp
Duncanville
04.2025 - Current
- Responded to customer requests for products, services, and company information.
- Managed the timely and effective replacement of damaged or missing products.
- Collaborated with staff members to enhance the customer service experience and exceed team goals through effective client satisfaction rates.
Flex Troubleshooter
ThredUp
Lancaster
12.2023 - 04.2025
- Collaborated with cross-functional teams to implement solutions, ensuring a smooth production flow.
- Trained and supported team members on troubleshooting techniques and best practices to enhance overall efficiency.
- Diagnosed and resolved equipment and process issues to minimize downtime and maintain optimal operations.
- Participated in safety audits to ensure compliance with regulations, and enhance workplace safety standards.
Warehouse Associate
ThredUp
Lancaster
01.2023 - 04.2025
- Fulfilled orders by accurately selecting and packaging items.
- Enhanced team collaboration in dynamic settings, guaranteeing efficient order processing.
- Streamlined shipment processing, enhanced BOL accuracy, and optimized order fulfillment, while maintaining warehouse safety and cleanliness standards.
- Guided new employees to enhance team performance.
Personal Shopper
Kroger
Dallas
04.2022 - 08.2022
- Reported supply shortages and defects immediately to the supervisor.
- Maximized efficiency by scanning items quickly and completing as many orders per hour as possible.
- Maintain a high level of accuracy and attention to detail while selecting, packing, and delivering customers' grocery orders.
- Partnered with team members to meet daily fulfillment goals, cross-training across departments to enhance operational flexibility and productivity.
Warehouse Associate
Ulta Beauty
Dallas
01.2022 - 04.2022
- Streamlined order selection process, enhancing accuracy and efficiency. Met production targets consistently while maintaining inventory precision.
- Managed shipment logistics, ensuring timely loading and unloading. Utilized digital tools for real-time inventory tracking and optimization.
- Coordinated with the team to meet daily deadlines, fostering a culture of punctuality and reliability in warehouse operations.
Warehouse Associate
Amazon
Dallas
09.2021 - 12.2021
- Ensured inventory accuracy through daily cycle counts, reconciled discrepancies, and optimized pallet organization for efficient storage and shipment.
- Streamlined loading and unloading processes for trucks and trailers, enhancing operational efficiency and reducing turnaround times.
- Demonstrated versatility by volunteering for diverse projects, acquiring new skills, and contributing to team success beyond primary responsibilities.
Assistant Manager
Family Dollar
Duncanville
01.2021 - 07.2021
- Processed all POS transactions with customers daily.
- Responsible for training and mentoring new employees.
- Oversaw and calculated monthly inventory counts.
- Handled customer complaints and ensured 100% satisfaction while following the company's policies.
- Developed a loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Associate of Applied Science - Accounting
Dallas College
Dallas05.2024
Accounting Assistant Certification -
Dallas College
Dallas05.2024
Accounting Clerk Certification -
Dallas College
Dallas12.2023
High School Diploma -
Duncanville High School
Duncanville05.2021
Skills
- Fast learner
- Ability to multitask
- Customer service
- Adaptability
- Microsoft Office
- Ability to work in a team
- Employee training
Languages
Spanish, Native speaker
Timeline
Customer Service Representative
ThredUp
04.2025 - Current
Flex Troubleshooter
ThredUp
12.2023 - 04.2025
Warehouse Associate
ThredUp
01.2023 - 04.2025
Personal Shopper
Kroger
04.2022 - 08.2022
Warehouse Associate
Ulta Beauty
01.2022 - 04.2022
Warehouse Associate
Amazon
09.2021 - 12.2021
Assistant Manager
Family Dollar
01.2021 - 07.2021
Associate of Applied Science - Accounting
Dallas College
Accounting Assistant Certification -
Dallas College
Accounting Clerk Certification -
Dallas College
High School Diploma -
Duncanville High School
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