Abigail Anguiano
Plano
Summary
Quality Assurance Rep with experience in detailed technical specifications. Offers collaborative style and has outstanding communication skills. Expertise in test reporting and defect resolution. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Quality Assurance Analyst
Rasa Floors
05.2018 - 05.2024
- Served as the main liaison between customers, management and sales team.
- Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.
- Assisted in developing company-wide quality assurance standards to ensure consistency across all projects undertaken by the organization.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
Medical Technician
Orb Health Inc
06.2017 - 06.2018
- Reviewed documentation for compliance with requirements and accuracy of information.
- Developed patient care plans, including assessments, evaluations and nursing diagnoses.
- Authorized drug refills and provided detailed prescription information to pharmacies.
- Continually maintained and improved the company's reputation and positive image in the markets served.
- Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.
- Assessed patients and documented their medical histories.
- Ensured HIPAA compliance.
- Provided patient education.
- Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards.
Emergency Dispatch Operator
Monitronics Security
08.2015 - 09.2017
- Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
- Responded to dispatched emergency assignments quickly and safely.
- Promoted team effort when working with dispatch center, external public safety agencies and health care providers.
Education
Associate of Applied Science - Substance Abuse Counseling
Eastfield College
Mesquite, TXHigh School Diploma -
Texas Can Academy
Farmers Branch, TxSkills
- Creative problem solver
- Exceptional communication skills
- MS Windows proficient
- Strong client relations
- Skilled public speaker
- Service-oriented
- Electronic medical records
- Data entry
- Team oversight
- Insurance verification
- HIPAA compliance
- Strong computer skills
Timeline
Quality Assurance Analyst
Rasa Floors
05.2018 - 05.2024
Medical Technician
Orb Health Inc
06.2017 - 06.2018
Emergency Dispatch Operator
Monitronics Security
08.2015 - 09.2017
Associate of Applied Science - Substance Abuse Counseling
Eastfield College
High School Diploma -
Texas Can Academy