Abigail Anonson
Moscow,ID
Summary
Adept at enhancing customer experiences and streamlining operations, I excelled at Chick-Fil-A Restaurant by creating personal interactions with guests and working diligently, contributing to a significant increase in repeat business. My proficiency in payment processing and exceptional phone etiquette, combined with a knack for creating welcoming environments, showcases my balanced blend of hard and soft skills.
Overview
4
4
years of professional experience
Work History
Front of House Team Member
Chick-Fil-A Restaurant
Fort Collins, CO
12.2023 - Current
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
- Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
- Established welcoming atmosphere by greeting each guest warmly.
- Helped guests at tables when in need of assistance.
- Supported overall team goals by assisting other staff members during peak hours as needed.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
Receptionist
Essential Motion Chiropractic
Fort Collins, CO
05.2021 - 07.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Assisted clients over the phone in scheduling appointments, completing payments, and answering various questions about the practice.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained accurate patient records through strong organizational skills.
- Acquired client's plan information from insurance agencies.
Education
Bachelor of Arts - Liberal Arts
New Saint Andrews College
Moscow, ID05-2028
High School Diploma -
Classical Conversation
Fort Collins, CO05-2024
Skills
- Greeting guests
- Order taking
- Cleanliness
- Money handling
- Guest relations
- Social perceptiveness
- Special requests handling
- Complaint handling
- Payment processing
- Phone etiquette
Timeline
Front of House Team Member
Chick-Fil-A Restaurant
12.2023 - Current
Receptionist
Essential Motion Chiropractic
05.2021 - 07.2024
Bachelor of Arts - Liberal Arts
New Saint Andrews College
High School Diploma -
Classical Conversation