ABIGAIL ARRIAGA
Fort Worth,Tx
Summary
Detail oriented professional experienced in retail management and team development. Proven track record of developing successful strategies and managing operations to achieve both short term and long term goals. Exceptional problem solving and communication skills, with the ability to motivate and lead teams to success. Highly organized, proactive, and results oriented, with experience in sales performance, visual merchandising, team development and operational excellence.
Overview
7
7
years of professional experience
Work History
Retail Store Manager
Earthbound Trading Company
03.2021 - Current
- Identified opportunities for process improvements within the store operations
- Reviewed sales reports weekly to track progress against goals.
- Recruited, trained, coached and developed a team of retail staff members
- Implemented loss prevention strategies, alleviating shrink.
- Maintained inventory control systems, monitored stock levels and replenished merchandise as needed
- Ensured compliance with all regulations, safety standards and company policies
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts
- Monitored employee performance and provided feedback on a regular basis
- Conducted written and verbal counseling when necessary to improve overall employee performance
- Worked along side the Visuals Team to create and execute visual roadmaps for merchandise
- Involved in a New Store Opening Team where I traveled to open new stores for Earthbound Trading Co.
Retail Assistant Manager
Tilly's World Of Tops & Jeans
01.2020 - 03.2021
- Monitored retail KPIs such as average transaction value, conversion rate, footfall count., on a regular basis
- Assisted in hiring new employees by conducting interviews and making decisions based on qualifications
- Conducted regular inventory checks to ensure accuracy of stock levels
- Handled escalated customer inquiries promptly while maintaining a professional demeanor
- Managed cash flow, including banking deposits, credit card transactions, returns and refunds
- Developed and implemented strategies to increase sales and profitability
- Developed creative solutions to maximize space utilization while displaying merchandise attractively
- Coordinated promotional campaigns to drive traffic into the store
- Demonstrated strong leadership skills by training, motivating and coaching employees
Shift Leader
Earthbound Trading Company
06.2016 - 01.2020
- Managed store closing and opening procedures to ensure safety and security.
- Held team members accountable during shift by effectively coaching to improve performance.
- Implemented and enforced policies and procedures to ensure efficient operations.
- Maintained clean and secure operating environment, driving safety and well-being of employees on shift.
- Utilized effective communication skills to motivate team members to achieve goals.
- Provided guidance on how to handle difficult customer situations in a professional manner.
- Used company tools and resources to train employees.
- Initiated corrective action when necessary to maintain productivity levels among staff members.
- Provided excellent customer service and developed genuine connections with customers.
Education
Associate of Arts - Some College
Tarrant County College
Fort Worth, TXSkills
- Visual Merchandising Oversight
- Effective Customer Communication
- Creative Solutions
- Problem-Solving Strengths
- Constructive Feedback
- Manage Operations
- Improve Performance
- Payroll Administration and Timekeeping
- Hiring and Onboarding
- Policy Development and Enforcement
Timeline
Retail Store Manager
Earthbound Trading Company
03.2021 - Current
Retail Assistant Manager
Tilly's World Of Tops & Jeans
01.2020 - 03.2021
Shift Leader
Earthbound Trading Company
06.2016 - 01.2020
Associate of Arts - Some College
Tarrant County College