Summary
Overview
Work History
Education
Skills
linkedin.com/in/theresa-h-8525aa1b7
Timeline
Generic
Theresa Hartenstein

Theresa Hartenstein

Store Manager
Houston,TX

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Motivated Manager with 25 years of experience smoothly running stores and coaching employees. Focused on increasing efficiency while reducing costs by implementing useful procedures and tight controls. Resourceful and forward-thinking with hard-working and dedicated mindset. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

28
28
years of professional experience

Work History

Retail Store Manager

White House Black Market
11.2022 - 07.2023
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Optimized store displays and appearance via strategic merchandising.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed store organization, maintenance, and purchasing functions.
  • Completed routine store inventories.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Created employee schedules to align coverage with forecasted demands.
  • Managed day-to-day staffing and handled scheduling for all store employees.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Recruited, hired and trained 20 associates to develop into productive team members with excellent product knowledge.
  • Maintained company's visual merchandise standards through general housekeeping and planograms.
  • Supported executive and marketing departments in promotional asset development, material deadlines and product approvals.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Built relationships with customers and community to establish long-term business growth.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Implemented systems and procedures to increase sales.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Managed aesthetically pleasing displays to showcase company products and increase sales.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Built properly lit and well-maintained displays, creating inviting atmosphere in stores.
  • Created interior displays to promote products in alignment with corporate sales objectives.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Developed innovative approaches to store layout to optimize customer flow and optimize sales potential.

Operations Manager

Follett Higher Education Group
11.2021 - 06.2022
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Planned for special sales and promotions and ensure that all games off site stores are set up and staffed properly
  • Plan and organize all off site games and events including staffing, merchandising pop up stores. This included graduation at U of H, all sporting events and events that were on campus using the arenas.
  • Write a guest-driven schedule, ensuring coverage and maximizing our ability to serve our guests.
  • Developed and maintained relationships with external vendors and suppliers.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Increased profit by streamlining operations.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Store Manager

Ann Taylor Loft
10.2020 - 10.2021
  • Write a guest-driven schedule, ensuring coverage and maximizing our ability to serve our guests.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Supervised guests at front counter, answering questions regarding products.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reported issues to higher management with great detail.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Optimized store displays and appearance via strategic merchandising.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed store organization, maintenance, and purchasing functions.
  • Completed routine store inventories.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Created employee schedules to align coverage with forecasted demands.

Entertainment Director

Artland Dragons Professional Basketball Team
01.2006 - 05.2020
  • Maintained communication with performers to confirm and facilitate arrival.
  • Supervised volunteers and sponsors to verify attendance, service quality and adherence to rules and policies.
  • Collaborated with marketing to create and execute strategic plans for promotional, advertising and marketing campaigns.
  • Participated in negotiations with management to optimize entertainment value while reducing costs and overhead expenses.
  • Managed entertainment schedule and programming to minimize conflict and delays.
  • Prepared schedule guides for stage and sounds managers to facilitate production.
  • Guided maintenance and stage crew by delivering information to formulate event set-up.
  • Operated within established budget to maximize expenditures.
  • Researched and recommended musical, cultural and performing acts to meet entertainment objectives.
  • Provided fans with entertainment compilation and changed direction when requested.
  • Organized performance stage schedules to facilitate event line-up.
  • Surveyed, gathered and compiled feedback from guests and submitted improvement recommendations to planning team.
  • Assigned work to staff, set schedules, and motivated strong performance in key areas.
  • Trained and supervised staff to consistently meet performance goals and customer service standards.
  • Created and maintained detailed reports of daily, weekly and monthly operations.
  • Cultivated strong relationships with customers to build loyalty and repeat business.
  • Partnered across departments to run smooth, professional events and activities.
  • Inspected equipment and facilities for signs of wear or damage impacting safety.
  • Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
  • Monitored budget and expenditures, keeping facility within budget.
  • Developed partnerships with external vendors and suppliers to obtain quality products and services.
  • Restored customer loyalty by resolving complaints with workers, activities or services rendered.
  • Coordinated with other entertainment venues to create joint promotional events.
  • Developed and implemented marketing strategies to increase customer engagement and drive revenue.
  • Communicating with a diverse group of athletes, coaches, General team Managers, office staff, and Game officials and league officials.
  • Offering an array of skills in event coordination, community event planning, sponsor events, charity events and fundraisers, creating proposals, technology, and social media.
  • • Directing all game Day operations, such as game timing, performances, and game script as well as communicating with management and game event planners and Cheerleaders and mascots.
  • Choreographing routines and skits that provide the fans with amazing entertainment
  • Responsible for Executing all pregame, in game, and post-game entertainment
  • Providing cheer and dance coaching while developing lifelong relationships and mentoring young men and women
  • • Coaching and organizing camps for surrounding areas.

Retail Store Manager

Wilsons Leather
08.2004 - 10.2006
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Optimized store displays and appearance via strategic merchandising.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed store organization, maintenance, and purchasing functions.
  • Completed routine store inventories.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Submitted orders for new inventory.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
  • Created employee schedules to align coverage with forecasted demands.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Supervised guests at front counter, answering questions regarding products.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Approved regular payroll submissions for employees.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Managed aesthetically pleasing displays to showcase company products and increase sales.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Built properly lit and well-maintained displays, creating inviting atmosphere in stores.
  • Created interior displays to promote products in alignment with corporate sales objectives.

Floor Supervisor

Jcpennys
05.2004 - 08.2004
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Evaluated work of [Number] floor employees to improve performance.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Held team meetings to gain feedback, provide updates and set policies.
  • Reduced employee turnover with hands-on leadership and coaching.
  • Created employee schedules to align coverage with forecasted demands.
  • Designed and built over [Number] displays to generate customer interest in store merchandise.
  • Managed schedule for [Number] team members with focus on effective coverage of [Type] needs.
  • Delegated tasks to employees to enhance productivity and workflow.
  • Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.
  • Maintained clean and organized store environment to cultivate pleasant shopping experiences.
  • Assisted supervisor with feedback for employee performance evaluations.
  • Coordinated daily floor restocks and merchandise resets to drive sales and product promotion.
  • Defined and enforced store procedures in compliance with company policies and procedures.
  • Monitored sales floor and provided customer service to foster retention and loyalty.
  • Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
  • Developed and implemented strategies to improve customer service and increase sales.
  • Managed store inventories with periodic audits to verify correct counts and adherence to stock management protocols.
  • Collaborated with other departments to drive successful completion of assigned tasks.
  • Prepared and submitted daily, weekly and monthly performance reports to inform upper management.
  • Upheld proper visual merchandising standards on retail floor and windows.
  • Implemented cost-saving measures to reduce waste and optimize profitability.
  • Developed and maintained relationships with vendors and suppliers to achieve favorable pricing and delivery times.

Cheer Coach

Cheer University
07.2001 - 05.2004
  • Provided training direction, encouragement and motivation to prepare cheerleaders for competitive events.
  • Promoted stretching, mobility work, and proper form to help athletes safely build strength.
  • Adjusted coaching techniques based on strengths and weaknesses of athletes.
  • Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
  • Taught range of sport-specific skills with optimal safety standards.
  • Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
  • Taught cheerleaders safety and proper stunting and tumbling techniques through proper demonstrations.
  • Coordinated with parents, boosters, and other resources to meet team needs involving equipment and travel arrangements.
  • Observed cheerleaders during events and practices to determine needs for individual or team improvement.
  • Prepared cheerleaders for games and competitions with rigorous practice schedule.
  • Paid specific attention to each individual team member to deliver constructive criticism balanced with praise.
  • Checked squad member uniform, attitude and form before all events.
  • Cultivated community and media relations through social media and other communication channels to support program.
  • Held special events to promote camaraderie among teammates, families, and community members.
  • Planned and directed physical conditioning programs to enable athletes to achieve maximum performance.
  • Prepared athletes for special competitions and tournaments.
  • Coordinated travel arrangements, tracked expenses and reported on all team activities.
  • Managed activities of team mascot, coordinating travel and keeping equipment ready for all performances.
  • Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
  • Recruited athletes by attending games, meeting with families, and presenting scholarship offers.

Retail Store Manager District Training Manager

Famous Footwear
04.1996 - 06.2001
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Optimized store displays and appearance via strategic merchandising.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed store organization, maintenance, and purchasing functions.
  • Completed routine store inventories.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Submitted orders for new inventory.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
  • Created employee schedules to align coverage with forecasted demands.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Managed inventory control, cash control, and store opening and closing procedures.

Store Manager

Glamour Shots
01.1996 - 04.1996
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Education

High School Diploma -

Sheldon High School
Eugene, OR
06.1989

Skills

  • Scheduling Knowledge
  • Stock Management
  • Staff Recruitment
  • Program Administration
  • Strategize Business Plans
  • Operational Efficiency
  • Customer Service
  • Market and Competitor Research
  • Reading Comprehension
  • Financial Oversight
  • Team-Building Exercises
  • Strategic Partnership
  • Improve Performance
  • Reporting Familiarity
  • Records Organization and Management
  • Safety and Security Enforcement
  • Window Displays
  • Inventory Control
  • Operations Oversight
  • Inventory Demand Forecasting
  • Financial Data Analyzation
  • Develop Policies
  • Price Structuring
  • Waste Management and Reduction
  • Retail Effectiveness
  • Policy Development and Enforcement
  • Profit and Loss Control
  • ID Verification
  • Special Promotions Planning
  • Content Workflow
  • Process Improvement
  • Strategic Planning
  • Support Oversight
  • Budgeting and Cost Control
  • Organizational Structuring
  • Incident Reporting
  • Performance Monitoring and Evaluation
  • Hiring and Onboarding
  • P&L Administration
  • Profit and Loss
  • Cash Counting
  • Operational Systems
  • Process Development and Streamlining
  • Sales Analysis
  • Management Training
  • Retail Objectives
  • Accurate Money Handling
  • Database Maintenance
  • Vendor Collaboration
  • Effective Working Relationships
  • Guest Relations
  • Team Meetings
  • Payment Processing
  • Program Optimization
  • Shrinkage Control
  • Oversee Administrative Functions
  • Hiring Management
  • Visual Merchandising
  • Manage Operations
  • Supplier Communication
  • Finance and Accounting Oversight
  • Problem-Solving Strengths
  • Community Organization
  • Credit Terms Determination
  • Business Leadership
  • Payroll Administration and Timekeeping
  • Documentation Expertise
  • Cycle Count Audits
  • Staff Relations
  • Inventory Tracking and Management
  • Sales Promotion
  • Materials Planning and Logistics
  • Safety Awareness
  • Corrective Actions
  • Constructive Feedback
  • Quality Assurance
  • Strong Multitasking Skills
  • Special Assignments
  • Desktops, Laptops and Mobile Devices
  • Facility Tours
  • Merchandising
  • Endurance Building
  • Supplier Monitoring
  • Staff Management

linkedin.com/in/theresa-h-8525aa1b7

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Timeline

Retail Store Manager

White House Black Market
11.2022 - 07.2023

Operations Manager

Follett Higher Education Group
11.2021 - 06.2022

Store Manager

Ann Taylor Loft
10.2020 - 10.2021

Entertainment Director

Artland Dragons Professional Basketball Team
01.2006 - 05.2020

Retail Store Manager

Wilsons Leather
08.2004 - 10.2006

Floor Supervisor

Jcpennys
05.2004 - 08.2004

Cheer Coach

Cheer University
07.2001 - 05.2004

Retail Store Manager District Training Manager

Famous Footwear
04.1996 - 06.2001

Store Manager

Glamour Shots
01.1996 - 04.1996

High School Diploma -

Sheldon High School

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Theresa HartensteinStore Manager