Jerralyn Ezell
Houston,TX
Summary
Experienced Data Entry and Administrative Specialist with over 10 years in documentation and claims processing. Expertise in managing large data sets with precision using Microsoft Office and Google Workspace. Proven track record in resolving discrepancies and enhancing multi-system operations efficiency.
Overview
13
13
years of professional experience
Work History
Principal Secretary
Humble ISD
07.2023 - Current
- Troubleshot software issues, ensuring operational continuity for staff and users.
- Organized all necessary documentation for meetings, including agendas and minutes for efficient communication among stakeholders.
- Ensured timely completion of projects by effectively prioritizing tasks and working proactively to meet deadlines.
- Expedited principal's daily activities through exceptional calendar management skills.
- Managed schedules for the principal, ensuring timely attendance at meetings and events.
Paraprofessional
Humble ISD
08.2014 - 08.2023
- Supported classroom instruction by assisting teachers with lesson plans and student engagement.
- Conducted assessments and monitored student progress, providing feedback to educators on individual performance.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
Lead Counselor
Humble ISD
09.2013 - 09.2022
- Analyzed student data to identify trends and inform strategic counseling interventions.
- Maintained up-to-date knowledge of industry trends and best practices, continuously enhancing professional skills to better serve clients.
- Developed and implemented individualized education plans in collaboration with educators and parents.
IT Support Specialist
Tech Solutions
08.2012 - 08.2013
- Ensured accurate issue tracking by maintaining ticketing data for over 100 users.
- Achieved 95% first-contact resolution through effective hardware and network troubleshooting.
- Created user guides and trained staff on system navigation and documentation.
- Monitored system performance and ensured compliance with IT policies and procedures.
Education
Bachelor of Arts - Psychology
Prairie View A&M University
Prairie View, TX12.2011
Skills
- Data Entry & Verification
- Claims Processing Support
- Documentation Management
- Microsoft Office Suite (Excel, Word)
- Google Workspace
- Database Systems
- CRM & Case Management Tools
- Record Auditing
- Confidential Information Handling
- Technical Support
- Software Troubleshooting
- Workflow Optimization
Timeline
Principal Secretary
Humble ISD
07.2023 - Current
Paraprofessional
Humble ISD
08.2014 - 08.2023
Lead Counselor
Humble ISD
09.2013 - 09.2022
IT Support Specialist
Tech Solutions
08.2012 - 08.2013
Bachelor of Arts - Psychology
Prairie View A&M University