Chrystal Baker
Terrell,TX
Summary
Detail-oriented professional with a strong background in report preparation and team collaboration. Streamlined office procedures to enhance workflow efficiency. Leveraged Microsoft Excel for data management and coordinated events, building strong relationships with staff and community members.
Overview
13
13
years of professional experience
Work History
Principal Secretary
Terrell Independent School District
Terrell, TX
07.2023 - Current
- Managed principal's calendar and scheduled appointments efficiently.
- Coordinated communication among staff, parents, and community members to ensure alignment and support.
- Prepared documents, reports, and correspondence for administrative tasks.
- Streamlined office procedures, enhancing workflow and facilitating timely task completion.
- Organized school events and maintained logistical support for activities.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Organized fundraising events to secure financial support for school programs.
Service Coordination Supervisor
Lakes Regional Community Center
Terrell, TX
10.2016 - 06.2023
- Trained LIDDA service coordinators and intake and benefits coordinators, while managing vacant caseloads and supporting other supervisors.
- Monitored daily activities and mentored team members to maximize performance.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Maintained compliance with company policies, objectives, and communication goals.
- Conducted monthly, quarterly, and annual audits of service records, tracking and reporting service-related data.
- Provided training, consultation, and supervision of staff.
- Update, complete, and analyze a budget, and other quality management activities and special projects.
- Thorough knowledge of programmatic rules and an understanding of quality of life issues and community resources available in the local service area, the ability to locate and access resources, and ensuring that individuals served receive assistance in gaining access to the services and resources that are requested through service coordination, intake and benefits coordination.
Therapy Coordinator
At Home Healthcare
Mesquite, TX
08.2013 - 10.2016
- Led team of thirty to forty therapists in managing long-term physical, occupational, and speech therapy patients, ensuring optimal care for those requiring temporary assistance.
- Coordinated referrals and matched new patients with appropriate therapists based on availability and specialties, enhancing patient satisfaction.
- Coordinated staff schedules for optimal coverage of patient demands
- Resolved issues with patient care by liaising between patients, staff and outside providers.
- Managed submission of insurance claims and addressed billing issues, securing timely reimbursement and support for patient care.
- Monitored operations for regulatory compliance and to check for workflow problems impacting delivery of optimal patient therapy.
- Implemented a successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Education
Diploma -
Terrell High School
Terrell, TXSkills
- Microsoft Office
- Excel
- Report Preparation
- Document preparation
- Office procedures
- Budget Management
- Insurance
- Scheduling
- Calendar management
- Travel planning
- Data Entry
- Team Collaboration
- Assignment Delegation
- Performance Evaluations
- Decision Making
- Verbal and written communication
- Employee communications
- Data Entry
Timeline
Principal Secretary
Terrell Independent School District
07.2023 - Current
Service Coordination Supervisor
Lakes Regional Community Center
10.2016 - 06.2023
Therapy Coordinator
At Home Healthcare
08.2013 - 10.2016
Diploma -
Terrell High School