Paola Zepeda-Partida
Summit,Illinois
Summary
Dynamic Retail Sales Professional with expertise in product merchandising and point-of-sale systems. Skilled in inventory management and shipment processing, with a proven ability to identify customer needs and deliver tailored recommendations. Committed to driving sales growth and enhancing customer satisfaction through effective product placement and strong interpersonal skills.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
White House Black Market
03.2024 - Current
- Enhanced shopping experiences by assisting customers in merchandise selection.
- Communicated current promotions effectively, boosting customer engagement and satisfaction.
- Optimized product visibility through organized and restocked inventory on the sales floor.
- Resolved customer issues professionally during returns and exchanges, adhering to policies.
- Managed inventory levels by accurately processing shipments and restocking merchandise.
- Delivered exceptional customer service in-store and via telephone, exceeding expectations.
Grocery Shopper
Amazon Fresh
01.2023 - 03.2024
- Achieved timely customer deliveries through accurate order picking and selection.
- Tracked inventory effectively using handheld devices for real-time updates.
- Ensured cleanliness and organization in all storage areas and workspaces.
- Streamlined shopping processes by collaborating with team members for improved efficiency.
- Boosted customer satisfaction by fulfilling grocery orders with quality assurance.
Store Clerk
Weber's Bakery
02.2022 - 12.2022
- Enhanced product visibility by maintaining organized and clean store displays.
- Elevated customer experience by assisting with product selection and inquiries.
- Streamlined transaction processing by operating cash register efficiently and accurately.
- Trained new staff on policies, customer service standards, and operational procedures.
- Fulfilled customer requests by answering questions and providing assistance promptly.
- Optimized store appearance by replenishing merchandise and organizing sales floor displays.
Education
Associate of Arts - Marketing
Moraine Valley Community College
Palos Hills, IL03-2025
High School Diploma -
Argo Community High School
Summit, IL05-2022
Skills
- Customer service
- Teamwork
- Problem-solving
- Customer engagement
- Retail sales
- Cash handling
- Reliability and punctuality
- Flexible schedule
- Relationship building
- Professional appearance
- Stocking and receiving
- Fluent in Spanish
- Sales expertise
- Fashion sense
- Friendly and outgoing
Timeline
Retail Sales Associate
White House Black Market
03.2024 - Current
Grocery Shopper
Amazon Fresh
01.2023 - 03.2024
Store Clerk
Weber's Bakery
02.2022 - 12.2022
Associate of Arts - Marketing
Moraine Valley Community College
High School Diploma -
Argo Community High School